Service Delivery Excellence Lead
3 days ago
Role Overview:
AIA Digital+ is seeking an exceptional Senior Manager, Service Management to join our team. In this role, you will be responsible for overseeing the service management function, ensuring the delivery of high-quality services across our digital platforms.
Key Responsibilities:
- Incident Management: Manage incidents from identification to closure, ensuring timely and effective resolution.
- Change Management: Lead the change management process, ensuring proper assessment, approval, and implementation of changes.
- Problem Management: Identify and address the root causes of recurring incidents and service outages, implementing corrective actions.
- Communication: Maintain open communication with stakeholders throughout the incident, change, and problem management processes.
Requirements:
- Years of Experience: 10+ years in service management, preferably in a large enterprise environment.
- Certifications: ITIL certification.
- Education: University degree in Information Technology or equivalent.
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