Service Delivery Excellence Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time

Role Overview:

AIA Digital+ is seeking an exceptional Senior Manager, Service Management to join our team. In this role, you will be responsible for overseeing the service management function, ensuring the delivery of high-quality services across our digital platforms.

Key Responsibilities:

  • Incident Management: Manage incidents from identification to closure, ensuring timely and effective resolution.
  • Change Management: Lead the change management process, ensuring proper assessment, approval, and implementation of changes.
  • Problem Management: Identify and address the root causes of recurring incidents and service outages, implementing corrective actions.
  • Communication: Maintain open communication with stakeholders throughout the incident, change, and problem management processes.

Requirements:

  • Years of Experience: 10+ years in service management, preferably in a large enterprise environment.
  • Certifications: ITIL certification.
  • Education: University degree in Information Technology or equivalent.


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