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M3 Infor Service Delivery Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

About the Role

We are seeking a seasoned Service Delivery Manager to lead our ERP consultancy team. As a key member of our organization, you will play a critical role in delivering high-quality services to our clients.

About the Job Description

  • Develop and implement strategies to improve service delivery performance and meet customer expectations.
  • Lead a team of project managers and technical consultants to deliver ERP implementation projects.
  • Collaborate with stakeholders to identify business needs and develop functional specifications.
  • Maintain a culture of operational excellence and continuous improvement within the team.
  • Build strong relationships with clients and internal stakeholders to ensure successful project outcomes.
  • Ensure timely delivery of projects and manage resources effectively.

About the Team

You will work closely with our team of experts, including project managers, business analysts, and technical consultants, to deliver ERP implementation projects.

About Requirements:

  • At least 5 years of experience in ERP systems implementation, enhancement, and/or support projects.
  • Proven track record of delivering high-quality services to clients.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About the Salary & Benefits

  • Competitive salary up to RM 12,000.
  • Exclusive salary package and benefits, including flexible working hours and medical coverage.
  • Opportunities for professional growth and development.

Key Responsibilities

Lead a team of project managers and technical consultants to deliver ERP implementation projects.

Experience

5 years

Skills

Leadership, communication, and teamwork skills.

Qualifications

Bachelor's degree is preferred.

Education

Any relevant field.