Delivery Excellence Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

Do you have experience in programme and project management?

We're currently seeking a Programme and Project Services Manager to join our team at HSBC.

In this role, you'll be responsible for leading the Project Management Office (PMO) of a Portfolio/programme, supporting change initiatives within the Portfolio independently and acting as the right-hand person for the Portfolio Lead/Programme lead/Delivery lead.

You will centralise activities around Portfolio/Programme Governance, assurance, resource and work planning & control, budget management, benefit management, and change management. This includes providing governance and metrics to global change initiatives and supporting delivery leaders in making strategic decisions.

This role follows the HSBC Change Framework, using standard project management tools aligned to the group's Strategic Tooling Spine, such as Clarity and JIRA.

In this position, you will:

  • Support schedule/plan management, identify and monitor internal/external dependencies and milestones for successful delivery of Portfolio/Programme outcomes in line with agreed delivery plans and Programme Increment (PI) Planning.
  • Monitor and support portfolio investment allocations, benefit projections, and financial performance, ensuring alignment with defined Portfolio strategy, customers, and business outcomes, managing Portfolio/Programme resource capacity.
  • Support the definition and operation of Change Governance initiatives and portfolios in line with agreed tolerances, providing oversight across Global markets. Act as secretariat for Portfolio governance meetings, including finalising agenda, driving the meeting, circulating minutes, and following up on any actions to closure.
  • Design and manage delivery dashboards and MI for insightful visualisation to support decision-making, ensuring accurate data and the latest status are reported for all key parameters via the bank's standard tools.
  • Facilitate Change Control around business case commitments (funding, outcomes, and value delivered) and ensure Business cases are impact assessed and approved in line with agreed tolerances.
  • Define and operate portfolio control monitoring activities that monitor quality and adherence to standards, ensuring compliance to HSBC Change Framework, HSBC Functional Instruction Manuals, SAFE, AGILE, etc.
  • Understand and advocate design thinking and its use throughout the change ideation and delivery lifecycle.
  • Apply a customer-centric approach by identifying the change and assessing its impact across the organisation while preparing and supporting impacted individuals and teams to seamlessly adopt the change.


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