Delivery Lead

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia noventiq Full time

Join to apply for the Delivery Lead role at Noventiq Malaysia

Job overview: We are looking for a Delivery Team Lead to work for Noventiq. You'll be a part of our Service Delivery team.

What You'll Do:

  • Leading a team of local dispersed resources to deliver technology projects on time and within the geography for which they have responsibility.
  • Participation in monitoring the health of each project and managing the customer satisfaction index.
  • Collaboration with the team (engineers, global delivery center, project managers, HQ colleagues) to deliver the best project to end customers.
  • Ensures timely liaison with vendors regarding problems, fixes, and required enhancements.
  • Participate in the growth plan with management (new capability, skill & certification) and hiring. Mentor and help new engineers achieve more than they thought possible.
  • Responsible for operating, administering, and managing day-to-day operations and driving partnerships with cross-functional teams (Sales/Presales).
  • Provide management updates, status reporting, and dashboards from a delivery project and support health perspective to demonstrate progress and process maturity.

Profile Requirements:

  • 3+ years of experience working as a Technical Leader with project delivery and client relationship management in a technology environment.
  • Experience with Office 365, Azure/Multi-Cloud or Low Code platform projects.
  • Troubleshoot and take ownership of sophisticated problems and resolve high-impact operational issues.
  • Provides strategic guidance and advice in situations with no precedent and drives service enhancement efforts.
  • Strong communication skills (verbal and written) must be able to communicate at business and technical levels with internal teams and executives, and an absolute commitment to customer service.
  • Availability for occasional off-hour work related to 24x7 uptime and availability of the product suite; willingness to support the team who have on-call coverage expectations.

What We Offer:

  • Working time: Mon-Fri, from 9:00am – 6:00pm, flexible working time.
  • Attractive Bonus, & Allowances for mobile, transportation, parking.
  • Premium Healthcare Insurance.
  • Annual health check-up.
  • External and Internal Training Opportunities sponsored by the company.
  • Birthday paid day-off & Birthday gift.
  • The recognition program, Referral Program.
  • Working device provided or reimbursement on a personal device.
  • Other activities: annual company trip, year-end dinner, exciting engagement events, coaching opportunities, etc.
  • Annual Salary Review & Promotion.

About Us: Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age, connecting them with top-tier IT vendors and delivering our own innovative services and proprietary solutions.

Why Noventiq? Our success is driven by a robust three-dimensional strategy focused on expanding our market presence, diversifying our product portfolio, and enhancing our sales channels. Through strategic M&A activities, we are poised to capitalize on industry consolidation and achieve unprecedented growth. With a dynamic team of approximately 6,400 employees operating in around 60 countries, we have a significant footprint in regions with immense growth potential, including Latin America, EMEA, APAC, and a notable presence in India.

Your Opportunity: Join a globally recognized organization, celebrated with multiple "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives and collaboration is a cornerstone. Be a part of our journey to drive digital transformation worldwide.

Ready to Make an Impact? If you're passionate about shaping the future of digital transformation and cybersecurity, we want you on our team. Join us and be a part of a global organization where your contributions are valued, and your potential is limitless. Join us today

Don't forget to include your CV with a photo and cover letter. We receive a lot of applications, and we try to notice each of our potential candidates.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • IT Services and IT Consulting
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