Support Delivery Team Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

About the Role

We're seeking an experienced Support Delivery Team Lead to join our team at SWIFT. As a key member of our operations team, you'll be responsible for leading and managing the support team, ensuring timely and effective resolution of customer issues.

Key Responsibilities:

  • Lead and manage the support team to deliver exceptional customer service
  • Provide expert-level support for Swift-related queries, troubleshooting, and problem-solving
  • Develop and implement support strategies to enhance customer satisfaction and retention
  • Collaborate with internal stakeholders to identify and remediate recurring issues and improve service delivery
  • Monitor support metrics and generate reports to track performance and identify areas for improvement

About You

To succeed in this role, you'll need to have a strong background in technical services or operations, preferably within the financial industry. You should also have a proven track record of accountability, commercial acumen, and leadership skills.

What We Offer

We're committed to creating an environment where everyone can thrive. If you're passionate about delivering exceptional customer experiences and have a strong passion for innovation and excellence, we'd love to hear from you


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