Service Delivery Head
6 days ago
We are looking for a Service Delivery Head to lead our customer service operations. The successful candidate will be responsible for developing strategic plans to improve customer satisfaction and retention.
About the RoleThe Service Delivery Head will work closely with cross-functional teams to identify opportunities to improve process efficiency, reduce costs, and enhance customer satisfaction.
Key Responsibilities- Develop and implement strategic plans to improve customer satisfaction and retention.
- Lead cross-functional teams to identify and resolve process bottlenecks and inefficiencies.
- Collaborate with stakeholders to design and implement new processes and procedures.
- Monitor and report on key performance indicators to measure progress.
- Bachelor's degree or relevant experience of at least 5 years in customer service operations & shared service background.
- Proven track record of delivering results-driven initiatives that improve process efficiency.
- Strong analytical and problem-solving skills as well as excellent communication and interpersonal skills.
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Head of Service Delivery Excellence
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Global IT Delivery Head
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IT Service Delivery Manager
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Treasury Delivery Head
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Maybank Full timeJob OverviewWe are seeking a seasoned professional to lead our treasury delivery team as the Head of Treasury, Delivery. This is a key role in Maybank's Group Technology and Digital division, responsible for overseeing treasury application services and deliveries.The ideal candidate will possess strong technical expertise in treasury applications, with a...
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Head of Treasury, Delivery
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Financial Services Team Head
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Regional Service Delivery Head
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Expro International Group Full timeJob OverviewWe are seeking a highly skilled Service Delivery Manager to join our team based in Kuala Lumpur, Malaysia. The successful candidate will be responsible for delivering high-quality services to our clients and managing a team of operational staff.This role requires strong leadership and communication skills, as well as the ability to maintain close...
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Market Operations and Compliance Head
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Head of Service Delivery Excellence
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Global Program Delivery Head
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Service Delivery Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mühlbauer GmbH & Co. KG Full timeBased in Kuala LumpurJob Description:We are seeking a seasoned Service Manager to join our team as the Service Delivery Manager. This role is pivotal in coordinating a nationwide service team of up to 30 engineers, covering mechanical, electrical, and software/IT engineering domains. The successful candidate will be groomed to assume the Head of the Service...
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Head of IT
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Technology Full timePosition SummaryThe Head of IT Indonesia is responsible for the execution of Transformation, Change, Delivery and Run of IT Services towards Allianz Technology's customers in Indonesia, developing and monitoring services and ensuring efficient delivery of local and global services towards the customer, on time, in budget and with quality.Key...
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Deputy Head of Shared Service Management
6 days ago
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Head of IT
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Technology Full timePosition SummaryThe Head of IT Philippines is responsible for the execution of Transformation, Change, Delivery and Run of IT Services towards Allianz Technology's customers in Philippines, developing and monitoring services and ensuring efficient delivery of local and global services towards the customer, on time, in budget and with quality.Key...
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Service Delivery Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full timeThe Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight with key named client(s) on a day to day basis. The Service Delivery Manager promotes a service of excellence by ensuring client expectations on key performance indicator reporting, meeting actions and availability...
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Service Delivery Manager
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full timeThe Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight with key named client(s) on a day to day basis. The Service Delivery Manager promotes a service of excellence by ensuring client expectations on key performance indicator reporting, meeting actions and availability...
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Service Delivery Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full timeService Delivery ManagerFNZ Group Kuala Lumpur, MalaysiaPosted: 13 days ago Type: Permanent Salary: CompetitiveThe Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight with key named client(s) on a day to day basis. The Service Delivery Manager promotes a service of...
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Clearing Services Head
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kenanga Group Full timeAbout the RoleWe are looking for a seasoned professional to lead our Clearing Services team. As Clearing Services Head, you will be responsible for overseeing the daily operations, ensuring compliance with established policies and procedures, and driving project management initiatives to enhance operational effectiveness.
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Head of Global Banking Services
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Maybank Full timeGlobal Banking ServicesWe are seeking a highly experienced professional to join our team as the Head of Global Banking Services. This role will be responsible for leading a team of professionals who provide global banking services to clients, with a focus on driving business growth and development.Key Responsibilities:Lead a team of professionals who provide...
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Head of IT
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full timeKUALA LUMPUR, Federal Territory of Kuala Lumpur, MY, 50470Area of Expertise:IT & Tech EngineeringUnit:Allianz TechnologyEmploying Entity:Allianz Technology Sdn. Bhd.Job Type:Full-TimeRemote Job:Hybrid workingEmployment Type:PermanentID:64338Head of IT - PhilippinesPosition SummaryThe Head of IT Philippines is responsible for the execution of Transformation,...