Service Delivery Executive

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Pte Ltd Full time

At Adventus Pte Ltd, we are seeking an experienced Customer Success Lead to join our team.

This role will involve leading and driving service delivery for assigned accounts, ensuring successful project implementation and meeting contractual obligations.

Key responsibilities will include managing and communicating with key stakeholders on daily operational support, monitoring and ensuring SLAs are met, and escalating issues for prioritization.

You will also be responsible for providing relevant reporting and trend analysis statistics to proactively support and improve customer business, identifying operational gaps and driving closure, both internally and externally.

Main Requirements
  • Bachelor's degree in Information Technology, Information Systems, Computer Science, Business IT, or other relevant disciplines.
  • At least 2-3 years of experience in customer success, service delivery, or sales, with strong stakeholder management and IT support skills.
  • Ability to multi-task, handling a large portfolio of customer accounts, excellent communication skills with fluency in English and Mandarin.
  • Advantageous to have experience in managed print services, IP telephony, and cabling, IT outsourcing experience with proven track records preferred.
  • Proven success in achieving project milestones and broad technology awareness, possessing a full understanding of services required by the account.


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