IT Service Delivery Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time
Digital Service Management Leader

AIA Digital+ is a technology hub empowering AIA to become more efficient, connected, and innovative as it achieves its purpose of enhancing millions of people's lives across Asia-Pacific.

This role is instrumental in shaping AIA Digital+'s vision for the future by working closely with cross-functional teams. Our mission-critical work impacts millions daily, and we will equip you with essential skills, tools, and technology to succeed in a dynamic environment.

The primary goal of this Senior Manager – IT Service Management position is to oversee the smooth and continuous operation of Incident, Problem, and Change Management processes across AIA. By efficiently managing these critical functions, the incumbent maintains high service availability, minimizes operational disruptions, and drives continuous improvement in service delivery and management.

Key responsibilities include supporting BU project delivery as a liaison between Group tech operations and other departments, reviewing architecture and technical design to ensure alignment with Group standards, analyzing GMM markets' requirements for IT services, and monitoring and maintaining IT project implementation and service provisioning according to established processes.

Responsibilities:

  • Manage the change control process, ensuring changes are properly assessed, authorized, and implemented with minimal disruption to services.
  • Review IT operations performance and identify areas for improvement across incident, problem, and service request management.
  • Track and review IT service delivery and operations across BUs against committed service levels.
  • Conduct service reviews for the betterment of service delivery and identification of improvement areas.
  • Proactively identify and drive opportunities to reduce run costs.

About the Job:

  • Leverage industry best practices to continuously evaluate and refine IT service management processes.
  • Implement or leverage tools and technologies to automate and streamline service management activities.
  • Monitor key performance indicators (KPIs) and metrics to measure process performance and identify areas for improvement.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Career Horizons Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Specialist to join our team at Career Horizons. As a key member of our IT department, you will be responsible for maintaining strong customer connections through effective support case management, reporting, and preventive maintenance.About the RoleOperate as the single point of contact for customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    At Businesslist, we are seeking a highly skilled Service Delivery Manager to lead our Regional Service Delivery team. In this role, you will be responsible for ensuring the successful delivery of DTX Services within your designated area, supporting local or area-wide services.Key ResponsibilitiesEnsure timely and effective delivery of DTX Services in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    We're looking for a dedicated Service Delivery Specialist to join our team at Bybit. In this role, you will be responsible for providing top-notch support to our customers through various channels.Key Responsibilities:Process new email cases with precision and attention to detail.Address user inquiries related to event duration, task completion requirements,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kreativstorm Full time

    We are seeking an experienced IT Service Delivery Specialist to join our team at Kreativstorm. As a key member of our technical support unit, you will be responsible for delivering high-quality support services to clients worldwide.About the Job:This is a full-time position that requires working remotely with our multinational team.You will be the primary...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Axrail Full time

    Job OverviewWe are looking for a highly motivated and skilled Service Delivery Engineer to join our team. As a key member of our service delivery team, you will play a critical role in ensuring the seamless delivery of our solutions to customers.ResponsibilitiesLead service delivery efforts by implementing and maintaining innovative technology...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

    About UsWe're transforming our organisation to be faster, simpler and more connected, driving positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.To achieve this vision, we need innovative individuals who can help us develop digital solutions and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Artisan Fine Foods Sdn Bhd Full time

    Job Description:This is an exciting opportunity to join our team as a Delivery Operations Specialist. In this role, you will be responsible for transporting goods to designated locations within the Klang Valley and occasionally to other regions. Your primary focus will be on ensuring that goods are delivered safely and efficiently while maintaining the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Corporation Full time

    Solution Delivery SpecialistTungsten Automation Corporation seeks a highly motivated and experienced Solution Delivery Specialist to join our consulting group. In this role, you will be responsible for delivering complex solutions to our customers and partners.Key Accountabilities:Designing and implementing customized solutions that meet customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ezypay Pty Full time

    Job OverviewWe are seeking a highly skilled Agile Delivery Specialist to join our team at Ezypay Pty.The Agile Delivery Specialist is responsible for ensuring seamless execution of agile methodologies, leading cross-functional teams to deliver high-quality results.Main Responsibilities:Lead agile teams to deliver high-quality results, adhering to agile...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hexa Business Full time

    Project Delivery Specialist Job DescriptionWe are seeking a highly skilled Project Delivery Specialist to join our team at Hexa Business. In this role, you will work closely with project managers to deliver IT projects successfully, ensuring they meet business requirements and stakeholders' expectations.Responsibilities Include:Delivering projects according...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Key ResponsibilitiesThe Delivery Excellence Specialist will play a critical role in ensuring the delivery of high-quality projects that meet or exceed customer expectations. You will be responsible for identifying areas for improvement and implementing changes that enhance project management processes and procedures.You will also work closely with project...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time

    Job Title: Application Delivery SpecialistAt Oxydata Software, we're seeking an experienced Application Delivery Specialist to join our Technology Delivery team.The ideal candidate will have a strong background in HRMS/ERP implementation and excellent problem-solving skills.We're looking for someone who can lead the implementation of our HRMS solution,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia tawk inc. Full time

    Our company is seeking a Scalable Email Delivery Specialist to optimize email delivery and ensure seamless communication between teams. The successful candidate will have expertise in email server management, backend development, and optimizing email delivery.The ideal candidate will have experience managing high-volume email systems that handle millions of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    We are seeking a skilled Business Solutions Consultant to join our team.About the Role:You will be responsible for analyzing customer requirements, providing expert consultation, and delivering exceptional customer service.Main Responsibilities:Analyzing customer needs and developing tailored solutionsCollaborating with the sales team to ensure successful...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Monks Full time

    About the RoleWe are looking for a skilled Project Delivery Specialist to join our team. As a key member of our project delivery team, you will play a critical role in the successful execution of digital projects for our clients.The ideal candidate will have strong analytical and problem-solving skills, excellent communication abilities, and a keen eye for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time

    About the RoleWe are seeking a highly skilled Project Delivery Specialist to join our team at Standard Chartered Life and Careers. As a key member of our Programme Management Office, you will be responsible for delivering end-to-end project management services to support the successful delivery of programmes across the organisation.Main...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

    Job Description:The Project Delivery Specialist will play a key role in ensuring the successful delivery of projects within the organization. This role requires strong technical knowledge and experience in project management methodologies, as well as excellent communication and stakeholder management skills.Develop and implement project plans, resource...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Pte Ltd Full time

    Job DescriptionAs an IT Service Delivery Manager at Adventus Pte Ltd, you will be responsible for overseeing the delivery of IT services to clients. This involves ensuring high-quality and timely support, coordinating with internal IT teams and Business Units to resolve client issues, and monitoring service performance and client satisfaction.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Job DescriptionAbout the Role:We are seeking an experienced Agile Delivery Specialist to join our team at Zurich 56 Company Ltd. As a Scrum Master, you will be responsible for leading Agile practices within the team, ensuring efficient delivery by facilitating Scrum ceremonies, removing obstacles, and fostering collaboration.Key Responsibilities:Implement...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    Job DescriptionWe are seeking an IT Service Delivery Manager to join our team. As an IT Service Delivery Manager, you will be responsible for ensuring the successful delivery of IT services to our customers.Key ResponsibilitiesService Delivery• Ensure timely delivery of IT services, working closely with stakeholders to identify and mitigate...