Service Excellence Lead

Role Overview:AIA Digital+ is seeking an exceptional Senior Manager, Service Management to join our team. In this role, you will be responsible for overseeing the service management function, ensuring the delivery of high-quality services across our digital platforms.Key Responsibilities:Incident Management: Manage incidents from identification to closure,...

P2P Leadership RoleBASF is a leading international chemical company, and we are seeking a talented Senior P2P Specialist to join our team. As a key member, you will be responsible for leading/supporting P2P projects, process, and operational excellence initiatives, ensuring deliverables and effective communication.The ideal candidate will have a deep...

About the RoleAs a Senior Service Excellence Manager at Refine Group, you will be responsible for leading and supporting continuous improvement processes and IT enabler tools deployment within our organization.You will lead the yearly project roadmap design and project prioritization with business owners, coordinate project objectives and business case...

A&W Restaurants is a leading quick-service restaurant chain seeking a skilled Restaurant General Manager & Assistant Restaurant Manager. As a vital member of our leadership team, you'll contribute to the success of our brand by delivering exceptional customer experiences and driving business growth.About the Role:This is an exciting opportunity to join our...

We are seeking a results-driven Operational Excellence Lead to join our team. In this role, you will be responsible for leading our operational excellence initiatives and driving business growth through process improvement.As a key member of our team, you will work closely with various departments and vendors to identify areas for improvement and implement...

Customer Service Excellence ManagerThe ChallengeAs a Customer Service Excellence Manager, you will have the opportunity to make a significant impact on our customers' experiences. You will lead our team to deliver exceptional customer service, create a luxurious atmosphere, and exceed sales targets.Your Key ResponsibilitiesCustomer Service: Deliver...

About the RoleIn this critical role as HR Service Excellence Leader, you will play a vital part in supporting the SSC HR Head and part leads in achieving key improvement initiatives required by HQ. Your responsibilities will include conducting payroll audit activities in compliance with HQ standards and driving operational efficiency through process...

Airwallex is dedicated to empowering businesses globally through our unified payments and financial platform. Our innovative approach combines proprietary infrastructure and software to enable over 100,000 companies worldwide to manage everything from business accounts, payments, and treasury to embedded finance at a global scale.We have a diverse team of...

The Service Excellence Professional is responsible for ensuring that all customer interactions are handled with the highest level of professionalism and courtesy. As a Service Excellence Professional, you will be required to:To respond to customer inquiries and provide information on our products and servicesTo resolve customer complaints and issues promptly...

About This RoleWe're on a mission to revolutionize the retail and F&B industry with our cutting-edge technology solutions. As a Customer Service Manager at EPOS Global Solutions Sdn Bhd, you'll play a critical role in ensuring exceptional customer experiences and driving continuous improvement in customer satisfaction and service efficiency.Key...

Job FunctionAs a Service Excellence Representative, you will play a vital role in delivering exceptional customer service experiences for our clients. This involves handling client inquiries, resolving issues, and providing product training and support.Key responsibilities include managing client interactions, escalating complex issues to senior...

We are seeking a seasoned Multi-Unit Retail Manager to oversee and improve operations across multiple Playmade outlets in Malaysia. This role is perfect for someone with strong operational expertise, SOP development skills, and leadership experience in the F&B industry.About Cray Ventures Private Limited:Cray Ventures Private Limited is a leading food and...

About UsAllianz Malaysia is a leading insurance provider, committed to delivering exceptional customer experiences through our people, products, and services.Our mission is to build long-term relationships with our customers, based on trust, integrity, and mutual respect.We strive to create a diverse and inclusive workplace culture, where everyone feels...

Job OverviewAEON Credit Service (M) Berhad seeks a Retail Marketing Lead to oversee marketing activities and optimize retail marketing initiatives for growth and profit. The ideal candidate will possess sound marketing knowledge, excellent communication skills, and experience in the financial or banking industry.Key Responsibilities:Lead the execution of...

We are seeking a Regional Retail Operations Manager to lead our retail operations in Asia Pacific.Job DescriptionThis role is responsible for driving operational excellence and consistency across all retail markets. The ideal candidate will have a strong understanding of retail operations management and experience in developing and maintaining SOPs.Main...

Cultivating Exceptional Customer ExperiencesWealth Mastery Academy (WMA) is committed to delivering exceptional customer experiences through our team of skilled professionals. As a Customer Service Executive, you will play a vital role in creating a positive experience for our customers, ensuring their satisfaction, and fostering long-term...

Job Summary:We are seeking a highly skilled Demand Planning Manager to join our team at the Refine Group. As a Demand Planning Manager, you will be responsible for leading the APAC demand planning team, managing the centralized demand planning team in Kuala Lumpur, and continuously refining the Demand Planning process to adapt to changing market...

We are looking for a talented Group Lead - Customer Service to join our team at Trip.com Group. In this role, you will be responsible for leading a team of customer service representatives and working closely with the Operation Manager to achieve service excellence.About Us:We have four Customer Service Centres located in Japan, Korea, the UK, and the...

Design Your CareerWe are seeking an experienced User Experience Designer to join our team at AEON Credit Service (M) Berhad. As a key member of our design team, you will be responsible for designing and delivering exceptional user experiences that drive business growth and customer satisfaction.About the RoleDesign and deliver user-centered design solutions...

Manager, HR Operations and Service ExcellenceApply remote type On-site locations Mercu 2, Kuala Lumpur, Malaysia posted on Posted Yesterday time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R101425Position SummaryThis role supports the SSC HR Head and team in driving key improvement initiatives, ensuring compliance with...