Service Excellence Expert

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time
Cultivating Exceptional Customer Experiences
Wealth Mastery Academy (WMA) is committed to delivering exceptional customer experiences through our team of skilled professionals. As a Customer Service Executive, you will play a vital role in creating a positive experience for our customers, ensuring their satisfaction, and fostering long-term relationships.

About the Role
This position requires a highly motivated individual with excellent communication and problem-solving skills. You will be responsible for responding to customer inquiries, resolving issues efficiently, and providing personalized experiences. Your primary goal is to make customers feel valued, heard, and delighted.

Key Responsibilities
* Respond to customer inquiries via various channels (phone, email, live chat, social media) in a timely and professional manner.
* Provide detailed information on products, services, and policies to customers.
* Resolve customer issues, complaints, and concerns efficiently, ensuring a positive experience.
* Manage orders, assist with returns, exchanges, and cancellations, and provide updates on order status.
* Ensure prompt handling of customer inquiries regarding delivery and product availability.

Requirements
* High school diploma or equivalent; a bachelor's degree in Business, Communications, or a related field is a plus.
* 1-2 years of experience in customer service or a related field.
* Strong communication skills (verbal and written) and excellent listening skills.
* Proficiency in Mandarin is required for this role.

What We Offer
* Opportunities for career growth and development in a dynamic and supportive environment.
* Apple MacBooks for every employee, providing convenience and portability.
* Delicious snacks and coffee served during high-tea time, promoting a relaxed work environment.
* Continuous learning and skill development opportunities, supporting your personal and professional growth.
* A collaborative and inclusive work culture that values teamwork and open communication.

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