Operational Excellence Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cray Ventures Private Limited Full time

We are seeking a seasoned Multi-Unit Retail Manager to oversee and improve operations across multiple Playmade outlets in Malaysia. This role is perfect for someone with strong operational expertise, SOP development skills, and leadership experience in the F&B industry.

About Cray Ventures Private Limited:

Cray Ventures Private Limited is a leading food and beverage company that operates multiple outlets across Malaysia. We are committed to delivering exceptional customer experiences and promoting a culture of excellence within our team.

Key Responsibilities:
  • Oversee Daily Operations: Manage multiple outlets and ensure smooth day-to-day operations.
  • SOP Development: Refine and enforce detailed SOPs to standardize procedures across outlets.
  • Training & Team Development: Mentor store managers and frontline staff to maintain operational excellence.
  • Inventory & Cost Management: Monitor stock levels and minimize wastage while optimizing costs.
  • Performance Tracking: Analyze store performance and work on strategies to improve sales and efficiency.
  • Compliance & Quality Control: Ensure outlets comply with food safety and company standards.
  • Collaboration with HQ & Area Manager: Work closely with management to align on goals and strategies.
Qualifications & Requirements:
  • 3+ years of experience in F&B multi-store management or a similar role.
  • Strong understanding of SOP development and implementation.
  • Excellent leadership and team management skills.
  • Analytical mindset for tracking performance and improving efficiency.
  • Willingness to travel between outlets within Malaysia.


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