Operational Excellence Manager
3 days ago
Sutherland Global is seeking an experienced Sr Operations Manager to lead our Tech and Sales teams. As a key member of our organization, you will be responsible for establishing and maintaining strong relationships with clients and team members, ensuring effective communication, and resolving issues promptly.
The ideal candidate will have a proven track record of producing solid strategies based on data analysis and keen observations, resulting in improved processes, increased efficiency, and enhanced customer satisfaction. Additionally, you will play a crucial role in empowering the workforce by determining training needs and equipping staff with fundamental skills and knowledge.
To succeed in this role, you will need to possess excellent leadership skills, strong analytical abilities, and the ability to manage time effectively while keeping track of multiple schedules, meetings, and initiatives. Strong verbal and written communication skills are also essential, as you will be required to communicate clearly, constructively, and professionally with both internal and external stakeholders.
Key qualifications for this position include:
- A Bachelor's degree or Associate degree from an accredited college or university
- At least three years of operations and management experience, with a focus on process transformation
- Strong analytical skills, including the ability to interpret data, identify trends, and make suggestions for improvements
- Demonstrated leadership skills, with the ability to take the lead in making improvements and resolving issues
- Excellent working knowledge of MS Office applications
- Experience in managing a team of work-from-home direct reports
- Proficient in English
- Relevant experience in handling web hosting and sales accounts or technical accounts and sales accounts
If you are a motivated and goal-oriented individual with a passion for operational excellence, we encourage you to apply for this exciting opportunity. We offer a dynamic and supportive work environment, where you can build a fulfilling career and make a meaningful impact on our organization.
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