Operational Excellence Lead

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Full time

Company Overview

Zurich, a leading global insurance company, is seeking an experienced professional to join our team as an Operational Excellence Lead. In this role, you will be responsible for defining and managing processes within operational functions to support transaction processing and other administrative activities.

Job Description

As an Operational Excellence Lead at Zurich, you will drive the implementation of appropriate operating standards and principles across operations. You will develop and establish a cost-effective and appropriate operating model across all operational functions, as well as value-adding key performance indicators, business metrics, and external benchmarking data to enable decision making.

Key Accountabilities

  • Implement operational and system policies and procedures to ensure alignment with organizational objectives.
  • Drive the development of operating standards and principles across operations, promoting best practices and commercial benefits.
  • Establish a culture of continuous improvement and learning, collaborating with other managers to understand operational development needs.
  • Serve as a senior point of contact for operational leaders and business stakeholders, participating in leadership team meetings to provide specialist guidance and facilitate policy, projects, and change initiatives.

Required Skills and Qualifications

  • Bachelor's degree in Business, Finance, Data Analytics, Statistics, or a related field.
  • Minimum 3-5 years of experience in bancassurance, reporting, data analysis, or a similar role in financial services.
  • Strong knowledge of bancassurance operations, banking products, and insurance services.


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