Operations Excellence Manager
4 days ago
We are seeking an experienced Regional Customer Care Operations Manager to join our team at American President Lines. As a key member of our global customer care network, you will be responsible for driving operational excellence and achieving customer satisfaction.
Key ResponsibilitiesThe successful candidate will have a strong background in logistics/maritime domain and 8-10 years of managerial experience. A university degree holder with demonstrable results in customer experience and service delivery improvements is essential.
You will work closely with HO/RO teams, agency customer care managers, and GBS managers to implement the global customer care strategy in the region. This includes aligning people, processes, tools, and organization to ensure seamless execution of service delivery functions based on customer intentions.
Main Responsibilities:
- Drive operational excellence and customer satisfaction through effective implementation of the global customer care strategy in the region.
- Work closely with HO/RO teams, agency customer care managers, and GBS managers to achieve operational KPIs.
- Improve KPIs for key processes, service quality, and productivity across customer care teams.
- Ensure effectiveness of RACI and inter-department coordination mechanisms.
- Foster a one-team customer care structure across agencies and GBS in the region for productivity and quality improvements.
- Improve service delivery by identifying improvement opportunities, reviewing standards, and enforcing compliance.
- Participate or lead specific global improvement projects.
-
Operational Excellence Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pos Malaysia Berhad Full timeAt Pos Malaysia Berhad, we are committed to delivering exceptional service and driving operational excellence. As a State Operations Manager, you will play a key role in ensuring the smooth operation of our state-level activities, including pick-up, processing, and delivery of mails and PosLaju items.Key Responsibilities:Managing overall operational...
-
Operational Excellence Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kuehne + Nagel AS Full timeKuehne + Nagel AS invites applications for the position of Operational Excellence Manager.As a key member of the Operational Care Team, you will be responsible for delivering operational excellence through your OCC team by providing leadership and direction, while continuously optimizing production costs.You will achieve this by working with various internal...
-
Operations Excellence Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia poliklinik putra Full timePolklinik Putra is committed to delivering exceptional patient care and service excellence. To support this mission, we are seeking a highly skilled Operations Excellence Manager to lead our financial operations and improve overall efficiency.Key Responsibilities:Standardize financial processes and reporting for consistency and accuracy.Supervise and support...
-
Operations Excellence Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SBM Offshore Full timeSBM Offshore is a global leader in deepwater ocean-infrastructure, and as an Operations Excellence Manager, you will contribute to shaping our strategy and driving innovation within our organization.About Us:Our vision is to become the industry's preferred partner for innovative and sustainable energy solutions. We leverage our expertise to deliver...
-
Operations Excellence Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full timeJob OverviewWe are seeking a highly skilled and experienced Operations Excellence Manager to join our team at RHB Banking Group.
-
Manager, Operations, Excellence
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeOur MissionAt Standard Chartered, we strive to be a leading international bank that makes a positive impact on the lives of our clients, communities, and employees. Our mission is to deliver exceptional service and drive innovation, while upholding the highest standards of integrity and ethics.Job RoleThe Manager, Operations, Excellence will be responsible...
-
Operations Excellence Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ShopBack group Full timeOur mission at ShopBack is to revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.Your Role in Our JourneyWe are seeking a Sales Operations Executive to ensure smooth execution of critical operational processes in our Online Cashback business.The ideal candidate will have at...
-
Operational Excellence Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Funding Societies Pte Ltd Full timeAbout Us: Funding Societies Pte Ltd is a leading digital financing platform in Southeast Asia, serving SMEs through business financing solutions. Our company operates across multiple countries, offering a range of financial products and services.As an Operations Associate, you will play a key role in ensuring the smooth functioning of our business processes....
-
Support Operations Associate
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeGlobal Client Liaison PositionWe are seeking a highly skilled and dedicated Global Client Liaison to join our team based in Malaysia. This is an exciting opportunity for an individual who is passionate about delivering exceptional customer service and support.The key responsibilities of this position include:Building strong relationships with our clients and...
-
Digital Performance Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAt BID Operations, we are dedicated to delivering exceptional digital marketing services to our clients. As a Senior Campaign & Performance Manager, you will play a critical role in driving the success of our campaigns and ensuring our clients achieve their business goals.Key Accountabilities:Develop and execute comprehensive campaign strategies that meet...
-
Marketing Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeWe are seeking a skilled Marketing Specialist - Customer Journey Management to join our team at BID Operations.Job Overview:This is an exciting opportunity to work alongside our Acquisition, CS, Back Office, and Product teams, as well as international Sales and CS teams, to develop and implement effective customer lifecycle marketing...
-
Head of Operational Excellence
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full timeHead of Operational ExcellenceIn this role, you will be responsible for driving operational excellence and technological advancements across the organization.Your key responsibilities will include:Developing and implementing operational strategies to improve efficiency and effectivenessLeveraging technology to enhance customer and distributor...
-
Director of Operational Excellence
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crowe Malaysia PLT Full timeOperational Leadership OpportunityWe are seeking a highly motivated and experienced professional to join our team as Head of Operations.About the JobThe successful candidate will be responsible for spearheading operational initiatives at Beam Mobility Malaysia, working closely with the Country GM to ensure alignment with country strategy.The ideal candidate...
-
Operational Excellence Professional
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full timeOperational Excellence ExpertiseRHB Banking Group is seeking an experienced Operational Excellence Professional to join our team in Kuala Lumpur. As a full-time employee, you will play a key role in driving strategic organisational changes and optimising our business processes to enhance operational efficiency and deliver exceptional customer...
-
Director of Operational Excellence
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crowe Malaysia PLT Full timeAbout the CompanyCrowe Malaysia PLT provides innovative solutions in the trading brokerage industry.Job RequirementsWe are seeking a dynamic and experienced individual with strong leadership and management skills to drive operational excellence.The ideal candidate will have a proven track record in optimizing end-to-end operational functions across multiple...
-
Head of Operational Excellence
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full timeWe are seeking a Head of Operational Excellence to drive strategic initiatives and improve operational performance across Group Technology. The successful candidate will have:Exceptional leadership skills with experience in managing technical staffStrong analytical and problem-solving skills with a focus on process improvementProficiency in IT service...
-
Operations Excellence Coordinator
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kongsberg Maritime Full timeAn exciting opportunity awaits you as an Operations Excellence Coordinator at Kongsberg Discovery. In this role, you will be part of our Customer Services team, collaborating with stakeholders across various departments. Now is the time to contribute to achieving business goals through excellent Customer Service Operations.The position reports to the...
-
Operational Excellence Specialist
6 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia kuubiik Full timeWe are looking for an Operational Excellence Specialist to drive process optimization and improve operational efficiency at kuubiik. As part of our team, you will be responsible for supporting financial planning and operational processes, ensuring efficiency and alignment with organizational goals.This includes managing financial forecasting, budgeting, and...
-
Operational Excellence Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Full time**Operational Excellence Lead Opportunity**We are seeking an experienced Operational Excellence Lead to join our team.The successful candidate will drive operational excellence through process improvements, leveraging data-driven insights to inform decision-making.Key AccountabilitiesDevelop and implement process improvements that drive operational...
-
Operational Excellence Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Full timeOperational Excellence Leader:Zurich is looking for an experienced Operational Excellence Lead to drive business improvement initiatives across various departments. This role will involve analyzing operational processes, identifying areas for improvement and implementing changes.Key Responsibilities:Analyze operational processes and identify areas for...