Operational Excellence Professional

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time
Operational Excellence Expertise

RHB Banking Group is seeking an experienced Operational Excellence Professional to join our team in Kuala Lumpur. As a full-time employee, you will play a key role in driving strategic organisational changes and optimising our business processes to enhance operational efficiency and deliver exceptional customer experiences.

About the Role

  • Conduct thorough analyses of existing business processes and identify areas for improvement
  • Develop and implement innovative solutions to streamline workflows and enhance productivity
  • Collaborate with cross-functional teams to facilitate the adoption of new processes and technologies
  • Provide change management support to ensure seamless transitions and minimal disruptions
  • Evaluate the effectiveness of process re-engineering initiatives
  • Design and deliver training programmes to upskill and engage employees
  • Stay current with industry trends and best practices in change management and process optimisation.

What We're Looking For

  • Minimum 5 years of experience in change management and business process re-engineering, preferably within the banking or financial services sector
  • Strong analytical and problem-solving skills to identify pain points and develop effective solutions
  • Excellent communication and stakeholder management abilities to drive change and gain buy-in
  • Proficiency in project management methodologies and tools to ensure successful delivery of initiatives
  • Proven track record of implementing sustainable process improvements and driving successful organisational transformations
  • Ability to work in a dynamic, fast-paced environment
  • Tertiary qualification in Business, Management, or a related field.


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