BPO Operational Excellence Manager
1 day ago
We are seeking an experienced BPO Operational Excellence Manager to join our team. As a key member of our operations team, you will be responsible for driving operational improvements and ensuring vendor compliance with policies and procedures.
About Our Team
We are a collaborative team of professionals who share a passion for innovation and customer satisfaction.
Your Responsibilities
- Develop and implement operational excellence strategies to improve efficiency and effectiveness
- Collaborate with cross-functional teams to identify areas for improvement
- Provide training and coaching to vendors on operational procedures and best practices
Requirements
- Minimum Qualifications:
- Experience in vendor management within BPO operations
- Strong process ownership and ability to drive operational improvements
- Ability to work collaboratively with cross-functional teams
- Preferred Qualifications:
- Experience managing customer support operations
- Knowledge of operational excellence principles and methodologies
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