Operations Excellence Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sentient Concepts Full time
About the Role

Sentient Concepts is seeking an experienced Operations Excellence Manager to join our team in driving operational efficiency and excellence in the insurance sector. In this role, you will be responsible for monitoring and supporting transformation programs across the insurance value chain and operational processes in Asia Pacific markets.

Responsibilities
  • Monitor and support transformation programs across the insurance value chain and operational processes.
  • Steer continuous improvement in the form of process efficiency, cost optimization, productivity improvement, and customer satisfaction within insurance operations functions.
  • Leverage data analytics to provide insights into operational performance and support decision-making.
  • Develop and maintain reports and dashboards to monitor key operational metrics and identify trends.
Requirements
  • 5+ years of insurance experience, ideally both for General and Life insurance, with experience of several different areas of operations functions, e.g., Operations, Customers, and Controlling etc.
  • Strong OM/Ops skills in process harmonization and productivity topics.
  • Project Management skills, change management experience.
  • Excellent analytics, methodological skills, i.e., process mining and data analytics.


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