Group Lead
4 days ago
We are looking for a talented Group Lead - Customer Service to join our team at Trip.com Group. In this role, you will be responsible for leading a team of customer service representatives and working closely with the Operation Manager to achieve service excellence.
About Us:
We have four Customer Service Centres located in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries and aim to be the world's leading online travel brands.
Responsibilities:
- Lead a team of customer service representatives
- Work closely with the Operation Manager to achieve service excellence
- Monitor customer activity and satisfaction
- Provide real-time feedback and coaching to team members
- Implement processes to improve service quality
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