Group Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

We are looking for a talented Group Lead - Customer Service to join our team at Trip.com Group. In this role, you will be responsible for leading a team of customer service representatives and working closely with the Operation Manager to achieve service excellence.

About Us:

We have four Customer Service Centres located in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries and aim to be the world's leading online travel brands.

Responsibilities:

  • Lead a team of customer service representatives
  • Work closely with the Operation Manager to achieve service excellence
  • Monitor customer activity and satisfaction
  • Provide real-time feedback and coaching to team members
  • Implement processes to improve service quality

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