Insurance Customer Service Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Generali Group Full time
Insurance Customer Service Lead Position

The Generali Group is seeking a highly skilled Insurance Customer Service Lead to join our claims operations team. The successful candidate will be responsible for managing the claims support services function, including handling incoming emails, attending to first notifications of loss, and providing timely and accurate responses to claims enquiries.

Main Responsibilities:

  • Lead the claims support services team, ensuring efficient and effective claims processing
  • Develop and implement process improvements to enhance claims service delivery
  • Collaborate with other teams to ensure seamless communication and coordination

Complaint Management:

  • Evaluate complaints and escalate them to the relevant Claims Unit Heads when necessary
  • Answer customer calls to provide necessary advice on claims procedures and status

Service Delivery:

  • Ensure compliance with Group policies, guidelines, and relevant laws
  • Implement additional tasks assigned by the unit head within deadlines

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