HR Service Excellence Leader

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Full time
About the Role

In this critical role as HR Service Excellence Leader, you will play a vital part in supporting the SSC HR Head and part leads in achieving key improvement initiatives required by HQ. Your responsibilities will include conducting payroll audit activities in compliance with HQ standards and driving operational efficiency through process improvements and automation.

You will also be responsible for driving HR systems automation or improvement projects, including business requirement gathering, testing, and implementation. To ensure success in this role, you must mitigate operational risks related to HR services by implementing robust controls.

This position involves monitoring KPIs for Service Excellence (SR on 4 hours/2 days) and preparing monthly KPI reports for HR SSC. As the point of contact for HR service request system, you will promote a culture of compliance, innovation, and service excellence within the HR SSC.

What We Are Looking For
  • Bachelor's Degree in relevant disciplines.
  • HR Shared Service or BPO experience is preferred.
  • Proven track record of managing and achieving project milestones.
  • Strong analytical and problem-solving skills.
  • Effective interpersonal skills, both written and spoken.
  • Strong proficiency in Microsoft Excel.

  • APAC HR Leader

    24 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Full time

    About the RoleWe are seeking an exceptional APAC HR Leader to join our team at BASF. In this role, you will be responsible for leading and overseeing all aspects of HR Excellence within People Services HR APAC.The successful candidate will have a proven track record in developing and implementing HR strategies, policies, and practices that drive service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Juris Technologies Sdn Bhd Full time

    Key ResponsibilitiesThe Global HR Operations Leader will lead the HRSSC organization, ensuring delivery of all HR administration-related transactions to high standards of customer satisfaction. They will directly manage the performance and development of the HRSSC team, building up a strong capable team who will deliver excellence in administering Payroll,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics Perú Full time

    Manager, HR Operations and Service ExcellenceApply remote type On-site locations Mercu 2, Kuala Lumpur, Malaysia posted on Posted Yesterday time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R101425Position SummaryThis role supports the SSC HR Head and team in driving key improvement initiatives, ensuring compliance with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF Full time

    Objectives of the PositionLead and oversee all aspects of HR Excellence within People Services HR APAC, focusing on developing and implementing HR strategies, policies, and practices that drive service excellence and support the achievement of the organization's vision and mission.Work closely with senior leadership to ensure GB HR aligns with the overall...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    **About the Role**We are seeking a highly experienced Strategic HR Leader to join our team in Asia Pacific. As a key member of our HR leadership, you will play a crucial role in driving business success through innovative HR strategies and practices.**Key Responsibilities:**Develop and implement HR strategies that align with our organization's vision and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Full time

    Manager, SSC HR Operations and Service ExcellenceAdd expected salary to your profile for insights.Support SSC HR Head and part leads in achieving the key improvement initiatives required by HQ. This includes conducting payroll audit activities in compliance with HQ standards.Drive operational efficiency by implementing process improvements and leveraging...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    Nirvana Asia is a global leader in the construction industry, and we are seeking a highly skilled Senior HR Business Partner to join our international team of experts. As a trusted advisor, you will collaborate with senior leaders to drive impactful HR strategies and solutions.About the RoleThis role involves driving strategic alignment and championing...

  • Strategic HR Leader

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Boost Full time

    We are seeking a talented Strategic HR Leader to join our team at Boost.Key ResponsibilitiesThe ideal candidate will have a strong understanding of human resource disciplines, including compensation practices, organizational diagnosis, employee and industrial relations, performance management, employment laws, and resourcing.Partner with functional managers...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Always Marketing Malaysia Sdn Bhd Full time

    Job Title: Senior HR Executive LeaderJob Summary:We are looking for a seasoned Senior HR Executive Leader to lead our HR operations and drive strategic initiatives. The successful candidate will have a minimum of 2 years of experience in HR, with a focus on project and payroll administration.Key Responsibilities:Develop and implement effective HR strategies...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF Full time

    Job DescriptionAs our Regional HR Excellence Manager, you will work closely with senior leadership to ensure alignment with the overall strategy and contribute to the success of the GB organization.You will lead the design and implementation of internal regulations for People Services HR APAC to ensure compliance with employment laws and regulations.In...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Juris Technologies Sdn Bhd Full time

    About the RoleWe are searching for an experienced HR Service Delivery Director to join our Global Business Services (GBS) HR services group. The ideal candidate will be a key leader in our Hire to Retire (H2R) services team and be actively engaged in growing a global world-class H2R organization that can operationalize service solutions for both our APAC...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SAP SE Full time

    We are seeking an HR Business Innovation Leader to join our HR Innovation and Transformation team. As a key member of our team, you will play a critical role in driving innovation and transformation in HR processes and procedures.In this role, you will have the opportunity to work closely with our HR experts to develop and implement effective HR strategies...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LRQA Full time

    About the RoleThis is an exciting opportunity to join LRQA as a Strategic People Partnerships Director. As a key member of our HR function, you will be responsible for developing and implementing people strategies that drive business growth and success.You will work closely with our senior leaders to understand their needs and develop tailored solutions that...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    Glints is a leading tech-enabled recruitment and career discovery platform in Southeast Asia, recognized as a leader in the talent space. We're seeking an experienced Payroll and HR Services Coordinator to drive the development of HR and payroll services.This is a unique opportunity to join a high-growth company and contribute to shaping Malaysia's HR and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Institut Straumann AG Full time

    Multi-brands and strong portfolios with fast growing businessWould you like to become a Human Resources Shared Services Leader supporting a rapidly growing business in APAC? Are you interested in HR operation process efficiency and standardization for the business with multi-markets and translate your capabilities into business deliverables?Who we are and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Institut Straumann AG Full time

    About the OpportunityWe are seeking a highly skilled and experienced HR Service Delivery Manager to join our team in the Asia Pacific region. As the Head of Human Resources Shared Services, you will be responsible for delivering exceptional HR services and products across the APAC region.The ideal candidate will have a strong background in HR operations,...

  • APAC HR Director

    1 hour ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Institut Straumann AG Full time

    About the RoleWe are seeking an experienced Human Resources Leader to lead our HR Shared Services team in the Asia-Pacific region. As Head of HR Shared Services, APAC, you will be responsible for delivering exceptional HR services and products, driving streamlined processes, and ensuring data quality, time accuracy, and compliance.This is an exciting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    About Zurich 56 Company LtdWe are a leading organization that values excellent customer service, teamwork, and innovation. Our mission is to provide our clients with unparalleled service while fostering a positive work environment.Job DescriptionThis role is responsible for providing leadership and guidance to the HR services team, ensuring the delivery of...

  • HR Leader

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Comrise Full time

    Comrise, a global mobility-tech company, specializes in central computers, System-on-a-Chip (SoCs), and software solutions for the automotive industry.Talent Acquisition SpecialistThis role involves workforce planning, team building, and implementing company HR policies. The ideal candidate has expertise in R&D talent recruitment, Southeast Asia's labor...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Alba Dental Clinic Full time

    Job DescriptionJob SummaryWe are seeking a dynamic and driven leader to join our team as a Customer Service & Operations Manager. This role requires a strong leader to oversee customer service and operations processes.Key ResponsibilitiesLead & Develop the Customer Service Team – Oversee the contact centre team to ensure outstanding service and seamless...