HR Service Excellence Leader
2 days ago
In this critical role as HR Service Excellence Leader, you will play a vital part in supporting the SSC HR Head and part leads in achieving key improvement initiatives required by HQ. Your responsibilities will include conducting payroll audit activities in compliance with HQ standards and driving operational efficiency through process improvements and automation.
You will also be responsible for driving HR systems automation or improvement projects, including business requirement gathering, testing, and implementation. To ensure success in this role, you must mitigate operational risks related to HR services by implementing robust controls.
This position involves monitoring KPIs for Service Excellence (SR on 4 hours/2 days) and preparing monthly KPI reports for HR SSC. As the point of contact for HR service request system, you will promote a culture of compliance, innovation, and service excellence within the HR SSC.
What We Are Looking For- Bachelor's Degree in relevant disciplines.
- HR Shared Service or BPO experience is preferred.
- Proven track record of managing and achieving project milestones.
- Strong analytical and problem-solving skills.
- Effective interpersonal skills, both written and spoken.
- Strong proficiency in Microsoft Excel.
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