Manager, SSC HR Operations and Service Excellence

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Full time
Manager, SSC HR Operations and Service Excellence

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  • Support SSC HR Head and part leads in achieving the key improvement initiatives required by HQ. This includes conducting payroll audit activities in compliance with HQ standards.
  • Drive operational efficiency by implementing process improvements and leveraging automation to streamline workflow.
  • Drive HR systems automation or improvement projects, including business requirement gathering, testing, and implementation.
  • Mitigate operational risks related to HR services by implementing robust controls.
  • Monitor KPIs for Service Excellence (SR on 4 hours/2 days) and prepare monthly KPI report for HR SSC. Point of contact for HR service request system.
  • Promote a culture of compliance, innovation, and service excellence within the HR SSC.

Job Requirement

  • Possess a Bachelor's Degree in relevant disciplines.
  • HR Shared Service or BPO experience is preferred.
  • Good understanding of HR and payroll operations, with proven track records in managing and achieving project milestones.
  • Self-motivated and pro-active in resolving issues and identifying new opportunities for improvement.
  • Effective interpersonal skills, both written and spoken.
  • Strong analytical and problem-solving skills. Able to work collaboratively with internal and external stakeholders to resolve issues/problems.
  • Strong proficiency in Microsoft Excel. Knowledge in Power Query and Power BI is an added advantage.

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years of payroll experience do you have?
  • Which of the following languages are you fluent in?
  • How would you rate your English language skills?
  • How much notice are you required to give your current employer?
  • How many years' experience do you have as a Head of Payroll?
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