Manager, SSC HR Operations and Service Excellence
4 days ago
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- Support SSC HR Head and part leads in achieving the key improvement initiatives required by HQ. This includes conducting payroll audit activities in compliance with HQ standards.
- Drive operational efficiency by implementing process improvements and leveraging automation to streamline workflow.
- Drive HR systems automation or improvement projects, including business requirement gathering, testing, and implementation.
- Mitigate operational risks related to HR services by implementing robust controls.
- Monitor KPIs for Service Excellence (SR on 4 hours/2 days) and prepare monthly KPI report for HR SSC. Point of contact for HR service request system.
- Promote a culture of compliance, innovation, and service excellence within the HR SSC.
Job Requirement
- Possess a Bachelor's Degree in relevant disciplines.
- HR Shared Service or BPO experience is preferred.
- Good understanding of HR and payroll operations, with proven track records in managing and achieving project milestones.
- Self-motivated and pro-active in resolving issues and identifying new opportunities for improvement.
- Effective interpersonal skills, both written and spoken.
- Strong analytical and problem-solving skills. Able to work collaboratively with internal and external stakeholders to resolve issues/problems.
- Strong proficiency in Microsoft Excel. Knowledge in Power Query and Power BI is an added advantage.
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years of payroll experience do you have?
- Which of the following languages are you fluent in?
- How would you rate your English language skills?
- How much notice are you required to give your current employer?
- How many years' experience do you have as a Head of Payroll?
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