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Head of HR Operations and Service Enhancement

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics Perú Full time
Job Description

This role supports the SSC HR Head and team in driving key improvement initiatives, ensuring compliance with HQ requirements and enhancing operational efficiency.

The focus is on payroll audit and compliance, system automation and process improvement that optimize service delivery. The ideal candidate will drive operational efficiency by implementing process improvements and leveraging automation to streamline workflow.

  • Support the SSC HR Head and part leads in achieving key improvement initiatives required by HQ.
  • Conduct payroll audit activities in compliance with HQ standards.
  • Implement process improvements and automate workflows to enhance operational efficiency.
  • Mitigate operational risks related to HR services by implementing robust controls.
  • Monitor KPIs for Service Excellence and prepare monthly reports.