HR Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Arvato Systems Full time

About Arvato Systems

We are a global IT specialist that supports major companies through Digital Transformation. Our team of experts, numbering over 3,300 staff in more than 25 locations, embodies in-depth technology expertise and industry knowledge to deliver innovative IT solutions tailored to customer requirements.

As an HR Executive at Arvato Systems, you will be part of this team and play a crucial role in supporting the organization through a comprehensive range of HR operations, designing and implementing internal HR strategies and activities. This role involves contributing to process improvement initiatives, leading HR projects, and driving organizational change to enhance efficiency and effectiveness.

Responsibilities

  • Performance Management: Provide performance management guidance to line management, including coaching, counseling, career development, disciplinary actions, etc.
  • Manage the performance management process in alignment with company recognition and reward programs.
  • Resolve complex employee relations issues by conducting thorough and objective investigations.

Employee Engagement

  • Participate in initiatives that support/enhance a positive work environment for employees as required.
  • Provide feedback on observations and recommend solutions relating to employee issues/concerns where appropriate to management.
  • Conduct surveys, analyze data, and implement suitable engagement strategies.

Training & Development

  • Develop orientation programs for new employees.
  • Coordinate training schedules with external consultants based on employees' needs.
  • Evaluate the effectiveness of training programs by obtaining feedback from employees.

Compensation & Benefits

  • Oversee payroll administration to ensure timely, accurate, and efficient processing, including managing monthly expenses and claims.
  • Administer and review employee benefits programs to ensure competitiveness, compliance, and alignment with company objectives.
  • Provide guidance and support on compensation policies, practices, and benefits-related inquiries.

HR Operations and Process Improvement

  • Manage all HR administration processes, ensuring compliance with legislative requirements.
  • Identify, design, and implement HR process improvements to enhance service delivery, reduce manual efforts, and ensure compliance.
  • Serve as a point of contact for HR policy and practice inquiries, maintaining updated knowledge of relevant legislation and best practices.

Project Management and Change Leadership

  • Lead or participate in HR projects aimed at improving company-wide processes, policies, and initiatives.
  • Partner with management to drive organizational change, ensuring smooth transitions and effective communication of new processes and improvements.
  • Advocate for continuous improvement within the HR team and across the organization, championing best practices and innovative solutions to support company goals.

Requirements

  • Bachelor's degree, preferably in HR/Business Management or a related field.
  • Minimum 5 years of work experience in a HR Operations role.
  • Strong analytical skills, attention to detail, excellent organization, and ability to work independently to meet deadlines.
  • Demonstrated experience in managing or supporting change initiatives, adapting to evolving business needs, and fostering acceptance of new processes.
  • Proven track record of providing effective support and guidance on HR matters.
  • A collaborative team player with a proactive approach to problem-solving and process improvement.

What We Offer

  • An opportunity to join a dynamic team of experts in the IT sector.
  • The chance to develop your skills and expertise in HR Operations and Management.
  • A collaborative work environment that encourages innovation and continuous improvement.


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