SSC HR Project Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Full time
Key Responsibilities

This role is responsible for supporting the SSC HR Head and part leads in achieving key improvement initiatives required by HQ. Key tasks include conducting payroll audit activities in compliance with HQ standards and driving operational efficiency through process improvements and automation.

The ideal candidate will also drive HR systems automation or improvement projects, including business requirement gathering, testing, and implementation. Mitigating operational risks related to HR services by implementing robust controls is also a crucial aspect of this role.

Responsibilities include monitoring KPIs for Service Excellence (SR on 4 hours/2 days) and preparing monthly KPI reports for HR SSC. As the point of contact for HR service request system, you will promote a culture of compliance, innovation, and service excellence within the HR SSC.

Requirements
  • Bachelor's Degree in relevant disciplines.
  • HR Shared Service or BPO experience is preferred.
  • Proven track record of managing and achieving project milestones.
  • Strong analytical and problem-solving skills.
  • Effective interpersonal skills, both written and spoken.
  • Strong proficiency in Microsoft Excel.


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