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HR Service Delivery Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics Perú Full time
About the Role

This Senior HR Business Partner will play a key role in supporting the SSC HR Head and team in driving business outcomes through HR operations and service excellence.

The successful candidate will have strong analytical and problem-solving skills, with the ability to work collaboratively with internal and external stakeholders to resolve issues.

Key responsibilities include:

  • Driving operational efficiency by implementing process improvements and leveraging automation.
  • Supporting the SSC HR Head and part leads in achieving key improvement initiatives.
  • Conducting payroll audit activities in compliance with HQ standards.
  • Monitoring KPIs for Service Excellence and preparing monthly reports.