HR Service Delivery Coordinator Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

About the Company

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Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company's commitment to development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers has made it a renowned name worldwide.

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With over 40 years of experience, Hyva operates in more than 110 countries with over 3,500 employees globally. Its presence is marked by over 30 subsidiaries worldwide, providing an extraordinary sales and service coverage along with 14 production facilities in Brazil, China, Germany, India, and Italy, catering to over 20,000 customers.

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About the Role

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The HR Services Delivery Coordinator will play a crucial role in the brand-new Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur. As part of the HR Shared Services team, this position is responsible for executing Hyva's HR policies, handling first-line HR questions, and administering HR-related tasks based on applicable SLA's. This role supports various HR projects in Asia, offering growth opportunities and challenges in creating a leading employee experience within a fast-changing and growing organization.

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Key Responsibilities

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  • Respond to general Human Resources inquiries, taking messages when necessary and ensuring follow-up for a positive customer experience within the HR ticketing system.
  • Manage HR administration, including employment contracts, health and life insurance programs, reports, data collection, organization, verification, and processing related to personnel and regulations.
  • Administer data in HR information systems.
  • Prepare reports and analysis for HR decision-making.
  • Provide administrative support for the HR Centre of Excellence.
  • Execute training and development plans for employees.
  • Foster performance management cycles and provide support as needed.
  • Update employee records with any changes during their lifecycle.
  • Implement HR policies across the organization.
  • Offer first-line HR advice to employees.
  • Maintain awareness of labor laws and adapt internal policies accordingly.
  • Assist the Payroll Coordinator as required.


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