Customer Service Excellence Manager

About This RoleWe're on a mission to revolutionize the retail and F&B industry with our cutting-edge technology solutions. As a Customer Service Manager at EPOS Global Solutions Sdn Bhd, you'll play a critical role in ensuring exceptional customer experiences and driving continuous improvement in customer satisfaction and service efficiency.Key...

About the RoleWe are seeking a highly skilled and experienced individual to join our team as a Store Supervisor. The successful candidate will play a key role in driving sales growth, improving customer satisfaction, and enhancing the overall shopping experience.Key ResponsibilitiesThe ideal candidate will be responsible for:Managing and motivating the sales...

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...

Sutherland is a market leader in artificial intelligence, automation, cloud engineering, and advanced analytics. Our team brings together human expertise and AI to develop digital chemistry, unlocking new possibilities and transformative outcomes.About the JobThis role involves overseeing performance and service quality to ensure customer satisfaction,...

Airwallex is dedicated to empowering businesses globally through our unified payments and financial platform. Our innovative approach combines proprietary infrastructure and software to enable over 100,000 companies worldwide to manage everything from business accounts, payments, and treasury to embedded finance at a global scale.We have a diverse team of...

The Service Excellence Professional is responsible for ensuring that all customer interactions are handled with the highest level of professionalism and courtesy. As a Service Excellence Professional, you will be required to:To respond to customer inquiries and provide information on our products and servicesTo resolve customer complaints and issues promptly...

At EPOS, we help business owners and entrepreneurs unleash the full potential of their businesses. As a fast-growing and dynamic company, we are dedicated to transforming the retail and F&B industry with high-performance technology solutions. Our mission is to empower businesses by improving operational efficiency, enhancing customer loyalty, and unlocking...

Job FunctionAs a Service Excellence Representative, you will play a vital role in delivering exceptional customer service experiences for our clients. This involves handling client inquiries, resolving issues, and providing product training and support.Key responsibilities include managing client interactions, escalating complex issues to senior...

Job DescriptionJob SummaryWe are seeking a dynamic and driven leader to join our team as a Customer Service & Operations Manager. This role requires a strong leader to oversee customer service and operations processes.Key ResponsibilitiesLead & Develop the Customer Service Team – Oversee the contact centre team to ensure outstanding service and seamless...

Customer Service Manager/ Senior Customer Service officer (location: Kuala Lumpur, Malaysia)Responsibilities:Customer Support Management: responsible for answering customer questions and inquiries through various channels (phone, email, chat)Channel Optimization: Develop and implement strategies to improve customer engagement and response times across all...

Cultivating Exceptional Customer ExperiencesWealth Mastery Academy (WMA) is committed to delivering exceptional customer experiences through our team of skilled professionals. As a Customer Service Executive, you will play a vital role in creating a positive experience for our customers, ensuring their satisfaction, and fostering long-term...

We're looking for a talented individual to join our team as a Customer Service Executive. This is a fantastic opportunity to work in a dynamic environment where you can develop your skills and contribute to our success.About the RoleYou will be responsible for managing daily customer orders, responding to customer inquiries, and resolving any issues that may...

Pasona Malaysia seeks a seasoned Customer Service Manager to lead its Customer Relation Team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring...

About the RoleAs a Senior Service Excellence Manager at Refine Group, you will be responsible for leading and supporting continuous improvement processes and IT enabler tools deployment within our organization.You will lead the yearly project roadmap design and project prioritization with business owners, coordinate project objectives and business case...

A&W Restaurants is a leading quick-service restaurant chain seeking a skilled Restaurant General Manager & Assistant Restaurant Manager. As a vital member of our leadership team, you'll contribute to the success of our brand by delivering exceptional customer experiences and driving business growth.About the Role:This is an exciting opportunity to join our...

At Zeal Group, we are seeking a highly skilled and experienced Customer Service Team Leader to join our team in Kuala Lumpur, Malaysia.About UsWe are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are...

Customer Service & Operations Manager ID:571156,000 MYR ~ 8,000 MYRLocation: KL SentralOverviewWe are seeking a Customer Service & Operations Manager to oversee our customer service team and enhance user engagement through effective strategies.Job DescriptionDevelop and implement customer segmentation strategies to enhance user experience and...

Summary:The Customer Service Manager is responsible for overseeing and leading the customer service team,including overseas CS Teams, to ensure exceptional customer experiences. This role involves managingday-to-day operations, addressing customer inquiries and concerns, and fostering a positive andproductive work environment within the team.The Customer...

Job OverviewBMC Travel Sdn Bhd is seeking a highly skilled Sales Manager to join our team. As a Sales Manager, you will be responsible for providing exceptional customer service and ensuring that all travel arrangements meet the highest standards.Key ResponsibilitiesDevelop and implement sales strategies to achieve business objectives.Provide detailed...

Assist customer issues via chat with excellent quality customer service.Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customerPerform proactive...