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Customer Service Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

Pasona Malaysia seeks a seasoned Customer Service Manager to lead its Customer Relation Team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring that all customers receive timely and effective support. This includes:

  • Troubleshooting operational issues and implementing preventive measures
  • Managing staff productivity and quality of service
  • Regular review of workflow and proposing improvements
  • Ensuring accurate data recording and KPI reporting

In addition to managerial duties, the Customer Service Manager will maintain a hands-on approach to daily operations, including:

  • Monitoring order processing status and ensuring timely completion
  • Covering operation duties during team shortages
  • Liaising with Sales and Accounts Teams on AR matters
  • Assisting with general product inquiries and customer feedback