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Customer Service Manager
1 week ago
We are a harmonious team that values growth and development. As a Support Operations Specialist, you will play a crucial role in ensuring the smooth operation of our daily activities. You will work closely with our staff to provide administrative support, ensuring that our customers receive exceptional service.
Key Responsibilities:- Provide administrative support to our staff, including data organization, tracking course registrations, and conversion rates.
- Monitor the progress of training courses to ensure timely completion of tasks.
- Maintain the student database, manage registrations and renewals.
- Handle student inquiries, registrations, and document organization.
- Follow up on training feedback and satisfaction surveys.
- Assist with course scheduling and coordination.
- Answer phone calls and resolve customer issues.
- Respond to emails and customer inquiries on various platforms.
- Issue invoices and compile FAQs to improve service efficiency.
