Customer Service Operations Manager
3 days ago
The incumbent will oversee the Oleochemicals customer service operations team and manage the end-to-end customer order fulfilment process to deliver high level of customer satisfaction.
Job Responsibilities
- Lead and mentor the customer service operations team on their day-to-day functions and foster a positive and collaborative team environment that encourages engagement, motivation and high performance.
- Overall responsible for the order execution operations from the sales contract generation through On-Time-In-Full delivery of customer orders.
- Work closely with the Production and Demand planners to ensure stock readiness for shipment and the Credit Control Team on account receivables from customers.
- Resolving any custom and logistics-related issues/disruptions that may affect cargo delivery in a timely manner.
- Improve and optimize operation workflows, processes, and systems to enhance efficiency.
- Prepare reports on key performance metrics, forecasted shipments, etc. as required.
Job Requirements
- Degree in Business Administration or any other related fields.
- At least 10 years' experience in customer services/supply chain operations in chemicals export trade.
- Good knowledge in Letter of Credit, UCP 600, Incoterm terms, and international shipping regulations & documentations.
- Familiar with container, flexibag, isotank, and bulk shipments operations.
- Familiar in handling of Marine Insurance.
- Good communicator and capable of report writing in a clear and structured way.
- Strong problem-solving and analytical skills are essential.
- Pro-active, team player, and meticulous.
Mid-Senior level
Employment typeFull-time
Job functionCustomer Service, Supply Chain, and Other
IndustriesAgricultural Chemical Manufacturing and Food and Beverage Manufacturing
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