Manager, Excellence – Customer Experience

At Generali Malaysia, we are seeking an experienced Customer Experience Manager to lead initiatives that deliver exceptional experiences at every customer touchpoint.About the RoleThis is a mid-senior level full-time position in our customer service team. As AVP, Customer Experience, you will be responsible for managing and leading initiatives to deliver...

Job OverviewAs a key member of our team, you will be responsible for identifying areas of improvement in customer journey and developing plans to enhance the customer experience. You will also participate in the initiation, planning, design, execution, monitoring, and continuous improvement of projects/initiatives.About PrudentialAt Prudential, we are...

Job RequirementsTo succeed as a Customer Experience Manager, you should have at least 2 years of experience in the luxury retail industry, with a strong background in watches being an asset. You will be responsible for ensuring that every customer interaction is exceptional and memorable.Your key responsibilities will include:Customer Engagement: Building...

Lancesoft Malaysia is seeking a Customer Experience Manager to join our team. In this role, you will be responsible for ensuring that all customers receive exceptional service, resolving any issues that may arise, and implementing processes to improve customer satisfaction.Key ResponsibilitiesEnsure that all customers receive exceptional service.Resolve any...

Customer Service Excellence ManagerThe ChallengeAs a Customer Service Excellence Manager, you will have the opportunity to make a significant impact on our customers' experiences. You will lead our team to deliver exceptional customer service, create a luxurious atmosphere, and exceed sales targets.Your Key ResponsibilitiesCustomer Service: Deliver...

Nirvana Asia is one of the largest global medical device companies in the world.We are seeking a highly skilled Customer Service Excellence Manager to join our team. In this role, you will be responsible for leading technical account management and operations management functions.Your responsibilities will include:Owning strategic customer oversight and...

Opportunity SummaryElang Wah Sdn Bhd is offering an exciting opportunity for a Junior Sales & Marketing Executive to join our team. As a member of our sales and marketing team, you will be responsible for developing marketing plans, assisting in sales strategy, and working on revenue streams to maximize sales.ResponsibilitiesManage and coordinate...

Key ResponsibilitiesAs a Customer Service Team Leader at Zeal Group, you will be responsible for:Leading and supervising a team of customer service representatives.Providing guidance, coaching, and support to ensure the team meets performance goals.Handling escalated customer issues and complex problem-solving.Implementing strategies to address customer...

Company OverviewSutherland Global is a leading provider of business process outsourcing (BPO) services, offering a range of solutions to help businesses improve their operational efficiency and reduce costs.Job SummaryWe are seeking a highly motivated and experienced professional to join our team as a Sales and Service Director. The successful candidate will...

Premium Customer Experience ManagerThis is a key role in delivering exceptional customer experiences in a luxury retail setting. As the Premium Customer Experience Manager, you will be responsible for leading staff, driving sales strategies, managing budgets, and ensuring a premium customer experience while representing a high-end brand.Key...

At OKX, we're shaping the future with crypto and unlocking freedom for every individual.Job Description:We're looking for a seasoned Senior Manager to oversee our customer service team. Your primary responsibility will be managing daily operations, ensuring timely issue resolution, and fostering an exceptional customer experience.You'll lead by example,...

About the RoleWe are seeking an experienced professional to lead our operations and drive continuous improvement across our organization.The successful candidate will have a proven track record of success in managing teams, driving performance, and implementing process improvements.Main ObjectivesTo develop and implement strategies that enhance team...

Role SummaryThis is a unique opportunity to join Zalora as a Customer Experience Manager - Support and make a significant impact on the success of our organization. As a leader of the Product Support function, you will be responsible for ensuring that requests and inquiries are handled within SLAs, while also driving results through effective team management...

Ipsos Malaysia invites applications from experienced professionals looking to take their career to the next level. As a Project Manager - Customer Experience, you will be responsible for driving ad-hoc and large-scale CX Programs, keenly interested in using concepts like NPS, CSAT, and Customer Journey Mapping.We require a well-rounded individual with...

About the RoleWe are seeking an experienced senior customer experience manager to join our team at Shopee. In this role, you will be responsible for developing and implementing strategies to enhance customer experience, leading cross-functional teams, and analyzing data to inform decision-making.Key AccountabilitiesDesign and implement customer experience...

Customer Service and Support RoleZurich 56 Company Ltd is looking for a dedicated Customer Experience Manager to deliver exceptional customer experiences and drive business success.This role involves underwriting and analysing new and existing life business, ensuring alignment with delegated authority levels and business objectives.Key...

Key Responsibilities:We are seeking a Customer Experience Manager to join our team. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining store operations. Key responsibilities include:Fostering strong relationships with customers through proactive engagement and...

Job DescriptionThe Domain Lead Customer will be responsible for managing a team of IT professionals who support Customer Management/Wealth Management/Credit Origination platform and strategic projects across the UOB franchise.The successful candidate will have strong leadership skills, technical expertise, and experience in managing IT systems or technology...

About the RoleThis is a dynamic and challenging role that requires an individual with exceptional communication skills, strong leadership traits, and a high degree of professionalism. As a Customer Experience Manager at Recooty, you will be responsible for ensuring that our clients are represented professionally in all communications with customers.

About the RoleWe are seeking a skilled Customer Experience Manager to join our marketing team. As a proactive and detail-oriented professional, you will be responsible for developing and executing customer promotions that enhance retention and engagement.Key ResponsibilitiesDevelop and execute promotions that drive retention and loyaltySet up, manage, and...