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Project Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ipsos Malaysia Full time

Ipsos Malaysia invites applications from experienced professionals looking to take their career to the next level. As a Project Manager - Customer Experience, you will be responsible for driving ad-hoc and large-scale CX Programs, keenly interested in using concepts like NPS, CSAT, and Customer Journey Mapping.

We require a well-rounded individual with expertise in customer experience management platforms like Qualtrics or Medallia. If you have a passion for creating knowledge and finding the best solutions for our clients, we encourage you to apply.

Responsibilities:

  • Drive ad-hoc and large-scale CX Programs
  • Use concepts like NPS, CSAT, and Customer Journey Mapping
  • Manage, develop, and mentor junior researchers
  • Develop comprehensive proposals addressing client briefs
  • Conduct performance reviews and regular feedback sessions for junior researchers

Requirements:

  • 5+ years of experience in market research/consultancy
  • Expertise in customer experience management platforms like Qualtrics or Medallia
  • Well-versed in questionnaire design, project management, and report writing
  • Excellent communication and problem-solving skills