Premium Customer Experience Manager

About UsWe are a dynamic and innovative company that operates premium airport lounges, restaurants, and other hospitality services around the world. Our vision is to deliver exceptional experiences to our guests, and we are committed to excellence in every aspect of our operations.The ideal candidate will have a strong background in quality management,...

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...

The Plaza Premium Group is hiring an Ecommerce Business Development Manager to lead our e-commerce strategy and development. As a key player in our e-commerce department, you will be responsible for driving business growth through our company websites and across various segments.About the PositionWe are seeking a highly motivated and experienced professional...

The Plaza Premium Group is seeking an experienced Global Reservation Operations Manager to oversee the smooth operation of hotel reservations across all distribution channels. As a key member of our team, you will be responsible for managing bookings, optimizing distribution strategies, and ensuring alignment with revenue goals.The ideal candidate will have...

Job OverviewAt Plaza Premium Group, we are seeking a Senior Quality Assurance Manager to lead our Customer Experience & Quality Assurance team. This is an exceptional opportunity for a highly motivated and experienced professional to drive continuous improvement processes and ensure quality standards are consistently met.The successful candidate will be...

We are looking for a seasoned Reservation and Revenue Management Director to lead our global reservations team at the Plaza Premium Group. In this role, you will be responsible for overseeing the daily operations of the reservation department, ensuring efficient and accurate processing of bookings.You will develop and enforce reservation policies,...

The Plaza Premium Group is seeking an experienced Digital Commerce Strategist to join our team. As a key member of our e-commerce department, you will be responsible for developing and growing our online business as a channel for a portfolio of premium airport service products.About the RoleWe are looking for a seasoned professional with a strong background...

Plaza Premium Group is an industry leader in premium airport lounges and hospitality services. We are currently seeking an HR Director for Talent Acquisition to lead our global recruitment efforts.Key ResponsibilitiesThis role will oversee the entire recruitment process, from job posting to onboarding. The successful candidate will develop and implement...

As a Talent Management Specialist at Plaza Premium Group, you will be responsible for designing and implementing effective talent management strategies that drive business results, improve employee engagement and enhance our company culture.Key ResponsibilitiesThis role will require you to work closely with senior leaders to develop and implement talent...

Are you looking for a challenging and rewarding career opportunity in sales?MERRY Ice Cream is seeking an ambitious Sales Executive to join our team in Kuala Lumpur. As a Sales Executive, you'll be responsible for promoting and selling our premium ice cream products, building strong relationships with customers, and achieving sales targets.Key...

About the RoleTikTok is looking for an experienced professional to join our Advertiser Experience team. As an Engagement Specialist, you will partner with our advertisers to enhance their experience on our platform.Responsibilities:Work closely with sales and cross-functional teams to provide a tailored premium service to advertisers.Collaborate with...

We are looking for a highly skilled Hotel Distribution Strategies Specialist to join our team at the Plaza Premium Group. In this role, you will be responsible for optimizing channel performance to ensure maximum revenue generation and profitability.You will work closely with our Revenue Management team to align distribution strategies, including pricing....

The Plaza Premium Group is seeking a Senior Ecommerce Professional to lead our e-commerce strategy and development. As a key member of our e-commerce department, you will be responsible for driving business growth through our company websites and across various segments.About the RoleWe are looking for a highly experienced professional with a strong...

Join us at the Plaza Premium Group as we seek an Online Sales and Marketing Lead to drive our e-commerce strategy and development. As a key member of our e-commerce department, you will be responsible for leading digital marketing campaigns and e-commerce efforts to grow our online business.About the JobWe are looking for an experienced professional with a...

Plaza Premium Group is a leading airport services provider. As an Airport Service Specialist, you will play a vital role in ensuring that our customers receive exceptional service and support.About the RoleTo attend to all incoming/outgoing calls and emails for PPG Meet and Greet business within the agreed turnaround time without error.The ideal candidate...

Job DescriptionWe are seeking an experienced Financial Reporting Specialist to join our team at Plaza Premium Group. The ideal candidate will be responsible for preparing financial statements, managing cash flow, and ensuring compliance with regulatory requirements.The successful candidate will have a degree in accountancy or equivalent, with at least 2-3...

At Generali Malaysia, we are seeking an experienced Customer Experience Manager to lead initiatives that deliver exceptional experiences at every customer touchpoint.About the RoleThis is a mid-senior level full-time position in our customer service team. As AVP, Customer Experience, you will be responsible for managing and leading initiatives to deliver...

About the JobWe are looking for a highly skilled General Ledger Expert to join our team at Plaza Premium Group. As a key member of our accounting team, you will be responsible for maintaining the accuracy and completeness of our general ledger, as well as preparing financial statements and managing cash flow.The successful candidate will have a degree in...

Job SummaryWe are seeking a highly skilled Cantonese Fluent Accountant to join our team at Plaza Premium Group. As a key member of our accounting team, you will be responsible for preparing financial statements, managing cash flow, and ensuring compliance with regulatory requirements.The successful candidate will have a degree in accountancy or equivalent,...

Job OverviewAs a key member of our team, you will be responsible for identifying areas of improvement in customer journey and developing plans to enhance the customer experience. You will also participate in the initiation, planning, design, execution, monitoring, and continuous improvement of projects/initiatives.About PrudentialAt Prudential, we are...