Global Reservation Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time

The Plaza Premium Group is seeking an experienced Global Reservation Operations Manager to oversee the smooth operation of hotel reservations across all distribution channels. As a key member of our team, you will be responsible for managing bookings, optimizing distribution strategies, and ensuring alignment with revenue goals.

The ideal candidate will have a minimum of 5 years' management experience in an international chain hotel and expertise in managing cluster reservations and/or distribution/revenue management. You will be knowledgeable on technology solutions fundamentals, setup, and device configuration, and possess strong interpersonal skills to liaise and work with various stakeholders.

In this role, you will:

  • Oversee Aerotel and Partner Hotels Global Reservation operations, ensuring seamless integration and efficiency in managing bookings worldwide.
  • Develop and enforce reservation policies, procedures, and standards.
  • Manage and resolve customer feedback related to reservations, including ensuring customer satisfaction.
  • Monitor reservation trends and provide data-driven insights to management.

We offer a comprehensive compensation package, competitive salary, and opportunities for growth and development in a fast-paced, global environment.



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