Hotel Reservations Specialist
7 days ago
As a Customer Sales Executive at Shangri-La Group, you will be responsible for delivering exceptional guest experiences while driving revenue growth. This role requires strong communication and organizational skills, attention to detail, and proficiency in reservation systems.
Responsibilities:
- Handle guest reservations efficiently while maintaining a professional demeanor.
- Communicate effectively with guests regarding room availability, rates, and promotions.
- Manage multiple reservations simultaneously, ensuring accuracy and timeliness.
- Identify opportunities to upsell room categories, packages, and add-on services.
- Collaborate with front office and other departments to ensure seamless guest arrivals.
- Monitor and analyze booking trends and occupancy to inform business strategies.
Requirements:
- 1-2 years of experience in hotel reservations or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in Opera, PMS, or similar reservation systems.
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