Retention and Growth Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SiteMinder Full time

We believe that diverse and inclusive teams enable employees to bring their unique selves to work and be proud of doing so. Our culture is built on respect, empathy, and understanding.

We're constantly innovating our hotel commerce platform to make things simple for hoteliers. We've helped everyone from boutique hotels to big chains find and book more guests online quickly and simply.

Our technology supports 44,500 hotels in 150 countries, processing over 100 million reservations every year.

About the Customer Success Advisor Role

The Customer Success Advisor works closely with regional teams to retain and optimize customers, increasing customer lifetime value.

This role involves:

  1. Being a trusted advisor to customers, helping them achieve their goals and maximize product value.
  2. Identifying customer needs and challenges, developing solutions to optimize their experience.
  3. Managing conflict, negotiating contract terms, and meeting targets related to customer retention.
  4. Analyzing customer data to identify trends, opportunities for improvement, and potential churn risks.
  5. Becoming a subject matter expert on customer retention drivers, providing valuable insights to the business.


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