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Airport Service Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time

Plaza Premium Group is a leading airport services provider. As an Airport Service Specialist, you will play a vital role in ensuring that our customers receive exceptional service and support.

About the Role
  • To attend to all incoming/outgoing calls and emails for PPG Meet and Greet business within the agreed turnaround time without error.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and maintain a high level of professionalism.

About Us

We are committed to providing a world-class experience for our customers. Our team is passionate about delivering exceptional service and making every interaction a positive one.

Key Responsibilities

You will be responsible for:

  • Attending to all incoming/outgoing calls and emails
  • Identifying and escalating issues to supervisors / related departments
  • Completing call logs and all service requests by liaising with the in-house or 3rd party service providers

In return, we offer a competitive salary and benefits package, as well as opportunities for career growth and development.