Senior Manager of Customer Experience

About the RoleWe are seeking an experienced senior customer experience manager to join our team at Shopee. In this role, you will be responsible for developing and implementing strategies to enhance customer experience, leading cross-functional teams, and analyzing data to inform decision-making.Key AccountabilitiesDesign and implement customer experience...

Job Responsibilities:The Senior Customer Experience Manager will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients. This includes conducting outbound calls to follow up on outstanding transactions, providing professional and accurate responses to customer inquiries, and...

We're seeking a highly motivated Senior Manager to join our team and lead our customer service efforts. As a key member of our organization, you'll be responsible for driving business growth, improving customer satisfaction, and fostering a positive work environment.Key Responsibilities:Develop and implement customer-focused strategies to enhance...

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...

Company OverviewTrip.com Group is a leading global travel service provider that offers a comprehensive range of travel products and services. With a strong presence in 30 countries, we strive to deliver exceptional customer experiences through our industry-leading platforms.Job DescriptionWe are seeking an experienced Team Leader to join our customer service...

We are seeking an experienced Senior Claims Professional to join our team, responsible for managing an efficient and effective claims team and ensuring exceptional customer experience.Key ResponsibilitiesDeliver end-to-end customer journey and provide exceptional PRUexperience Service to customers.Fulfill the Claims Philosophy by paying all valid claims...

Manage and lead initiatives to deliver excellent experience at every customer touch point leveraging data, insights, and designing effortless and caring experiences for customers.Main ResponsibilityUncover customer needs and how they interact with our products and services through data & analytics from various insights initiatives. Review customer metrics;...

HTE is a leading fintech company dedicated to empowering clients to manage their finances efficiently. We are seeking an experienced Customer Experience Manager to lead our customer service team.The ideal candidate will have a proven track record of managing high-performing teams and driving customer satisfaction. They should be able to analyze complex...

Customer Service and Support RoleZurich 56 Company Ltd is looking for a dedicated Customer Experience Manager to deliver exceptional customer experiences and drive business success.This role involves underwriting and analysing new and existing life business, ensuring alignment with delegated authority levels and business objectives.Key...

Our Mission and Values:We believe that the future will be reshaped by crypto. Our team is united by our core principles: We Before Me, Do the Right Thing, and Get Things Done.We are a leading crypto exchange, giving millions access to crypto trading and decentralized applications (dApps). We are safe and reliable, backed by our Proof of Reserves.Your...

Job DescriptionThe Domain Lead Customer will be responsible for managing a team of IT professionals who support Customer Management/Wealth Management/Credit Origination platform and strategic projects across the UOB franchise.The successful candidate will have strong leadership skills, technical expertise, and experience in managing IT systems or technology...

Customer Experience ExpertGolden Destinations by ICE HOLIDAYS Sdn Bhd seeks an experienced Customer Service Executive to deliver exceptional customer experiences and support. This role involves handling customer inquiries, resolving issues, and maintaining customer satisfaction.Responsibilities include handling incoming customer inquiries, providing accurate...

About the RoleThis is a dynamic and challenging role that requires an individual with exceptional communication skills, strong leadership traits, and a high degree of professionalism. As a Customer Experience Manager at Recooty, you will be responsible for ensuring that our clients are represented professionally in all communications with customers.

About the RoleWe are seeking a skilled Customer Experience Manager to join our marketing team. As a proactive and detail-oriented professional, you will be responsible for developing and executing customer promotions that enhance retention and engagement.Key ResponsibilitiesDevelop and execute promotions that drive retention and loyaltySet up, manage, and...

Achieve your career goals as a Centre Manager at Aureus Group Pte. Ltd. and drive business growth, customer satisfaction, and employee satisfaction within assigned centres.Role DescriptionThis mid-senior level role requires a candidate with expertise in sales, leadership, and performance enhancement to achieve notable business growth and customer...

Direct message the job poster from Asiapools (M) Sdn BhdHuman Resources Manager and Performance ManagementRESPONSIBILITIES:Provide customer support via phone and email for swimming pool products and services.Explain pool equipment, maintenance supplies, and installation services to customers.Assist with order placements, returns, and exchanges...

Lancesoft Malaysia is seeking a Customer Experience Manager to join our team. In this role, you will be responsible for ensuring that all customers receive exceptional service, resolving any issues that may arise, and implementing processes to improve customer satisfaction.Key ResponsibilitiesEnsure that all customers receive exceptional service.Resolve any...

Job Overview: We are seeking a talented individual to join our team as a Customer Experience Manager. In this role, you will be responsible for driving growth in India and APAC English speaking markets by acquiring new clients and retaining existing ones.Key Responsibilities: Responsible for conversion performance of India and APAC English speaking...

About UsAt Touch 'n Go Group, we strive to revolutionize the fintech industry by paving the way to a cashless society. Our goal is to empower our customers to make informed decisions about their financial lives.Job Description:We are looking for a seasoned Fintech Team Lead to join our team. As a key member of our organization, you will be responsible for...

About the RoleWe are seeking a highly motivated and results-driven Client Success Manager to join our team. The successful candidate will be responsible for delivering exceptional customer experiences and driving business growth through effective client relationships and partnerships.As a Client Success Manager, you will be the primary point of contact for...