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Senior Customer Experience Director

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

We're seeking a highly motivated Senior Manager to join our team and lead our customer service efforts. As a key member of our organization, you'll be responsible for driving business growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities:
  • Develop and implement customer-focused strategies to enhance satisfaction and loyalty.
  • Lead and manage a high-performing customer service team, ensuring excellent issue resolution and efficient workflow.
  • Collaborate with cross-functional teams to identify opportunities for growth and improvement.
Requirements:
  • Bachelor's degree or higher in a relevant field
  • At least 2 years of experience in customer service team management
  • Strong leadership and communication skills
  • Excellent English and Mandarin language proficiency
  • Ability to think critically and solve complex problems
What We Offer:
  • A competitive salary and comprehensive benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A chance to make a real impact on our customers' lives