Customer Experience Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull World Pte. Ltd. Full time
About the Role

We are seeking a highly motivated and results-driven Client Success Manager to join our team. The successful candidate will be responsible for delivering exceptional customer experiences and driving business growth through effective client relationships and partnerships.

As a Client Success Manager, you will be the primary point of contact for our clients, working closely with them to understand their needs and develop tailored solutions to meet their goals.

You will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth and development, and delivering high-quality service to ensure their continued satisfaction with our platform.

Main Responsibilities
  1. Develop and execute customized client success plans to drive business growth and improve client satisfaction.
  2. Provide exceptional customer service, responding promptly to client inquiries and concerns, and resolving issues efficiently.
  3. Collaborate with internal teams to identify opportunities for upselling and cross-selling, and develop targeted strategies to achieve these goals.
  4. Conduct regular check-ins with clients to assess their progress, provide feedback, and identify areas for improvement.


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