Senior Customer Experience Manager

Lazada Federal Territory of Kuala Lumpur, MalaysiaSenior Manager, Customer ExperienceThe Regional Buyer Experience (CX) team is responsible for improving the end-to-end journey experience for our buyers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.Responsibilities:Lead the development of...

Castlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our core strategic priorities.As the...

At Worldline, we're revolutionizing the way the world pays and gets paid. Our innovative solutions power the growth of millions of businesses worldwide.The OpportunityWe're seeking a highly skilled Customer Service Manager to join our team in Malaysia, working under the guidance of our Senior Customer Service Manager. This role involves delivering...

Job DescriptionWe are looking for a dynamic and results-driven Senior Customer Service Analyst to join our team.Your primary responsibility will be to ensure seamless onboarding of new customers, providing timely and accurate support through various communication channels.You will work closely with internal stakeholders to identify process improvements and...

Castlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our core strategic priorities.As the...

Job Description:Sutherland is seeking a highly skilled and experienced leadership-oriented individual to join our team as a Customer Care Team Manager | Mandarin and Japanese Speaking. This role requires a self-motivated person with excellent coaching skills and the ability to lead, monitor, and supervise a team of at least 10 associates to achieve...

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...

Job DescriptionOversee daily management and supervision of the team, ensuring data indicators are met and building a professional customer service brand image.Foster team goals, planning, and policy implementation; formulate and optimize processes and systems, ensuring efficient workflow.Monitor competitors' products and continuously drive product...

Job DescriptionThis role involves managing and optimizing online customer experience operations. Reporting to the Senior Customer Experience Operations Manager, you will oversee daily operations, ensuring high standards of service and contributing to scaling our operations as we expand.The position is located in Johor Bahru, and the successful candidate will...

Job OverviewThe Senior Manager, Customer Experience is responsible for leading a high-performing team to enhance customer satisfaction and streamline customer interactions. This role involves driving key initiatives, managing day-to-day operations of e-commerce platforms, and collaborating with various departments to improve customer journeys and operational...

Company OverviewTrip.com Group is a leading global travel service provider that offers a comprehensive range of travel products and services. With a strong presence in 30 countries, we strive to deliver exceptional customer experiences through our industry-leading platforms.Job DescriptionWe are seeking an experienced Team Leader to join our customer service...

We are seeking an experienced Senior Claims Professional to join our team, responsible for managing an efficient and effective claims team and ensuring exceptional customer experience.Key ResponsibilitiesDeliver end-to-end customer journey and provide exceptional PRUexperience Service to customers.Fulfill the Claims Philosophy by paying all valid claims...

Manage and lead initiatives to deliver excellent experience at every customer touch point leveraging data, insights, and designing effortless and caring experiences for customers.Main ResponsibilityUncover customer needs and how they interact with our products and services through data & analytics from various insights initiatives. Review customer metrics;...

Job Overview:Lazada is a leading e-commerce platform in Southeast Asia, dedicated to providing an exceptional customer experience. We are seeking a Senior Manager, Customer Experience to join our team.

As a Senior Manager, Customer Lifecycle Management – Persistency, Retention & Upsell at Prudential BSN, you will play a pivotal role in driving strategies aimed at maximizing customer lifetime value (CLV) through improved retention, persistency, and enhanced cross-sell and upsell performance.Key Responsibilities:Develop and execute end-to-end strategies to...

HTE is a leading fintech company dedicated to empowering clients to manage their finances efficiently. We are seeking an experienced Customer Experience Manager to lead our customer service team.The ideal candidate will have a proven track record of managing high-performing teams and driving customer satisfaction. They should be able to analyze complex...

Company OverviewPrudential Hong Kong Limited is a leading life insurer in Hong Kong, providing a range of life insurance products and services to individuals and businesses.Job DescriptionThe Senior Project Manager will be responsible for leading end-to-end project delivery in Prudential, including planning, executing, and finalizing projects within scope,...

About UsTen Lifestyle Group is a rapidly growing, entrepreneurial company that provides innovative lifestyle management and concierge services to individuals and businesses worldwide.Our MissionAt Ten Lifestyle Group, we aim to deliver exceptional service experiences that exceed our customers' expectations. We achieve this by leveraging our unique blend of...

About Setel:The Future of MobilityAs a Senior Manager of Customer Experience Strategy and Insights, you will be responsible for enhancing customer experience through strategic initiatives and insights derived from customer data and research. You will lead a team focused on understanding customer needs, identifying pain points, and executing initiatives to...

Worldline: A Pioneer in Payments TechnologyWe are shaping the future of commerce by providing innovative payment solutions that empower businesses and individuals worldwide. As a leading player in the industry, we strive to deliver exceptional customer experiences through our cutting-edge technology and dedication to excellence.The OpportunityWe are seeking...