Customer Experience Leader

Tata Consultancy Services is seeking a Customer Experience Leader to play a crucial role in ensuring customer satisfaction and loyalty.The ideal candidate will act as a bridge between customers and the organization, understanding customer needs, resolving issues, and advocating for their interests within the company.Key Responsibilities:Voice of the...

About the JobWe are looking for a skilled Global Customer Experience Leader to join our team. As a key member of our customer service department, you will play a critical role in delivering exceptional customer experiences across multiple regions.Your primary responsibilities will include:Developing and implementing customer-centric strategies to improve...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

Key ResponsibilitiesAs a Customer Service Team Leader at Zeal Group, you will be responsible for:Leading and supervising a team of customer service representatives.Providing guidance, coaching, and support to ensure the team meets performance goals.Handling escalated customer issues and complex problem-solving.Implementing strategies to address customer...

Location:Kuala Lumpur, MYCustomer Experience Analyst - ARO Customer CareLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

We are seeking a dedicated customer service representative to provide logistical support and handle customer inquiries at GoGoX. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience.Key Responsibilities:Handle customer queries and logistics arrangements via phone and online...

Leader in a Fast-Paced EnvironmentThe ideal candidate will have at least 2 years of experience in a supervisory role within the QSR industry.Fresh graduates can consider applying for the Manager-in-Training program, which offers opportunities for professional growth.Candidates must be proficient in Microsoft Office.We seek individuals who can think...

Company OverviewThe CMA CGM Group is a global leader in shipping and logistics, serving over 420 ports worldwide. With its subsidiary CEVA Logistics and air freight division CMA CGM AIR CARGO, the company innovates to offer customers a complete range of new shipping, land, air, and logistics solutions.Committed to the energy transition, the CMA CGM Group...

Castlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our core strategic priorities.As the...

We are Prudential Hong Kong Limited, a company that values partnership and protection for every life and future. Our purpose encourages a culture where diversity is celebrated and inclusion assured for our people, customers, and partners. We provide a platform for our employees to excel in their work and make an impact on the business.Job SummaryThe Customer...

About Zeal GroupWe are a product and people-focused company who are passionate about growth, innovative technology, and collaboration.We are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products.Our end goal is to have a seamless experience while continuously improving as the days go by. We...

We are seeking a highly motivated Senior Customer Service Leader to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.About the RoleThe successful candidate will have a strong track record of delivering results-driven initiatives that improve...

Job Description:Sutherland is seeking a highly skilled and experienced leadership-oriented individual to join our team as a Customer Care Team Manager | Mandarin and Japanese Speaking. This role requires a self-motivated person with excellent coaching skills and the ability to lead, monitor, and supervise a team of at least 10 associates to achieve...

Job OverviewWe are looking for a skilled Customer Service Team Leader to join our team at Zeal Group. As a key member of our customer service department, you will play a crucial role in ensuring that our customers receive exceptional service and support.Main Responsibilities:Lead and supervise a team of customer service representatives.Provide guidance,...

About the PositionThis is a challenging opportunity to join our sales team as a Customer Success Leader, where you will be responsible for ensuring the successful implementation of our products and services with key corporate clients.You will work closely with our sales team to identify opportunities for growth and develop strategies to drive revenue...

Company OverviewTrip.com Group is a leading global travel service provider that offers a comprehensive range of travel products and services. With a strong presence in 30 countries, we strive to deliver exceptional customer experiences through our industry-leading platforms.Job DescriptionWe are seeking an experienced Team Leader to join our customer service...

Lazada Federal Territory of Kuala Lumpur, MalaysiaSenior Manager, Customer ExperienceThe Regional Buyer Experience (CX) team is responsible for improving the end-to-end journey experience for our buyers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.Responsibilities:Lead the development of...

Company Overview:Zeam Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe.We are headquartered in London, UK, with offices and presence spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in...

Job SummaryWe are seeking an experienced Team Leader to join our customer service team at Trip.com. As a key member of our team, you will oversee the daily operations of our customer service representatives, ensuring they provide exceptional support to our customers.Key ResponsibilitiesMonitor and analyze customer feedback to identify areas for...

Company Overview:The CMA CGM Group is a global leader in shipping and logistics, serving more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics and air freight division CMA CGM AIR CARGO, the company continually innovates to offer customers a complete range of shipping, land, air, and logistics solutions.Committed to the...