Global Customer Experience Leader

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time
About the Job

We are looking for a skilled Global Customer Experience Leader to join our team. As a key member of our customer service department, you will play a critical role in delivering exceptional customer experiences across multiple regions.

Your primary responsibilities will include:

  • Developing and implementing customer-centric strategies to improve customer satisfaction
  • Leading cross-functional teams to resolve complex customer issues
  • Collaborating with stakeholders to identify opportunities for process improvements
  • Maintaining accurate records and reporting on KPIs

To succeed in this role, you will need to possess:

  • Minimum 3 years' experience in customer service or a related field
  • Strong leadership and collaboration skills
  • Excellent analytical and problem-solving abilities
  • Fluency in English and Mandarin languages


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