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Leader of Customer Support Team

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

Company Overview:

Zeam Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe.

We are headquartered in London, UK, with offices and presence spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia.

We are looking for a Customer Service Team Leader to lead our customer service department and bridge any gaps visible between our customers and products.

Responsibilities:

  • Lead and supervise a team of customer service representatives.
  • Provide guidance, coaching, and support to ensure the team meets performance goals.
  • Ensure the team adheres to manuals, policies, and guidelines.
  • Provide ongoing coaching and training to enhance the skills of team members.

Requirements:

To be successful in this role, you will need:

  • Candidate must possess at least a Diploma/Degree.
  • Minimum of 3 years of experience in Customer Service/Operations with at least 1 year in a supervisory role.
  • Experience in the FX/Finance industry is an advantage.