Customer Service Team Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

Job Description

We are looking for experienced leaders to join our team as Team Leaders. In this role, you will be responsible for leading a team of customer advisors and providing exceptional customer experiences.

  • Supervise a team of customer advisors and provide guidance and support as needed.
  • Identify and develop solutions to improve operational efficiency and customer satisfaction.
  • Analyze data to identify trends and opportunities for growth.
  • Communicate effectively with stakeholders to achieve business objectives.
  • Make decisions that align with company policies and procedures.

What You'll Need to Succeed:

  • Minimum two years leadership experience in customer service teams.
  • Strong communication and interpersonal skills.
  • Able to work well under pressure and meet deadlines.
  • Ability to lead and motivate a team.
  • Willingness to adapt to changing priorities and circumstances.


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