Team Lead, Customer Service
3 days ago
- Responsible for receiving, following up on, and resolving complex issues, ensuring nothing is missed and all problems are resolved thoroughly.
- Proactively identify problems and drive solutions through product or process optimization to enhance user experience.
- Communicate across departments, coordinate with others, and lead the team to achieve goals.
- Develop and improve relevant systems and processes to support team development.
- Full-time Diploma or above (Bachelor's Degree preferred), with over 5 years of experience in managing customer service teams. Experience in managing multinational teams is preferred.
- Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
- Must be willing to work according to assigned schedules and adapt to 24/7 rotational shift work.
- Strong data analysis and logical thinking skills.
- Proactive work attitude, strong stress tolerance, good communication and coordination skills.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
- Competitive remuneration package (Base Salary + Shift Allowance)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
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