Trading Customer Service Team Lead

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Empire Full time

Hytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future of financial technology.

Our passion for connecting the dots extends beyond the technological realm. We foster a culture of inclusivity that values collaboration and knowledge-sharing among our team members, clients, and partners. Together, we harness the power of connection to inspire innovation, drive growth, and shape a better future for the fintech industry.

Join us at Hytech as we continue our journey of connecting the dots and paving the way to success for our clients and partners. Let us embark on a collaborative adventure, where we explore new possibilities, drive innovation, and navigate the exciting landscape of the digital world together.

Role and Responsibilities:

  • Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service.
  • Conduct regular team meetings, provide constructive feedback, and facilitate professional development.
  • Set and maintain high standards for customer service, ensuring that the team meets or exceeds customer satisfaction targets.
  • Handle escalated customer issues and ensure prompt resolution.
  • Foster open communication within the team and across departments.
  • Act as a liaison between the customer service team and other departments to address issues and streamline processes.

Qualifications and Requirements:

  • Bachelor's degree in business study or any related field.
  • Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
  • Fluent in both English and Hindi, with strong written and verbal communication skills.
  • Have experience in resolving customer inquiries and handling complaints.
  • Proven track record of training CS new joiners and quality control management.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Zendesk and CS CRM system will be an added advantage.
  • Knowledge of the fintech industry is highly regarded.

Benefits and Perks:

  • Accessible by public transport (5 mins walking distance from LRT Abdullah Hukum)
  • Young, Passionate & Friendly Working Environment.
  • Rewarding career development with regional exposure.
  • Team building, creation, birthday party, free flow of snacks and drinks.
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