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Customer Service Team Lead
1 week ago
About the Role:
The Customer Service Team Lead will oversee and lead a team of customer service representatives, ensuring they adhere to established policies and procedures. This role involves managing day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and productive work environment within the team.
Key Responsibilities:- Supervise and guide a team of customer service representatives to enhance performance and productivity.
- Provide leadership, motivation, and support to the team to ensure swift and satisfactory resolution of customer inquiries.
- Conduct regular training sessions to keep the team updated on product knowledge and customer service best practices.
- Exceptional communication and interpersonal skills.
- Ability to motivate and lead a team effectively.
- Strong analytical and problem-solving skills.
