Customer Service Team Lead
4 days ago
Get AI-powered advice on this job and more exclusive features.
Hytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future of financial technology.
Our passion for connecting the dots extends beyond the technological realm. We foster a culture of inclusivity that values collaboration and knowledge-sharing among our team members, clients, and partners. Together, we harness the power of connection to inspire innovation, drive growth, and shape a better future for the fintech industry.
Join us at Hytech as we continue our journey of connecting the dots and paving the way to success for our clients and partners. Let us embark on a collaborative adventure, where we explore new possibilities, drive innovation, and navigate the exciting landscape of the digital world together.
Role and Responsibilities:
- Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service.
- Conduct regular team meetings, provide constructive feedback, and facilitate professional development.
- Set and maintain high standards for customer service, ensuring that the team meets or exceeds customer satisfaction targets.
- Handle escalated customer issues and ensure prompt resolution.
- Foster open communication within the team and across departments.
- Act as a liaison between the customer service team and other departments to address issues and streamline processes.
Qualifications and Requirements:
- Bachelor's degree in business study or any related field.
- Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
- Fluent in both English and Hindi, with strong written and verbal communication skills.
- Experience in resolving customer inquiries and handling complaints.
- Proven track record of training new joiners and quality control management.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in Zendesk and CS CRM system will be an added advantage.
- Knowledge of the fintech industry is highly regarded.
Benefits and Perks:
- Accessible by public transport (5 mins walking distance from LRT Abdullah Hukum)
- Young, Passionate & Friendly Working Environment.
- Rewarding career development with regional exposure.
- Team building, creation, birthday party, free flow of snacks and drinks.
#DotConnect: Unleashing the Power of Connectivity
Do you believe in the power of connections to transform careers and shape a brighter future? Together, let's connect our dots, inspire innovation, and build a workplace where talents unite to create extraordinary possibilities.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionCustomer Service
IndustriesFinancial Services and IT Services and IT Consulting
#J-18808-Ljbffr-
Customer Service Team Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeJob DescriptionAbout the Role:The Customer Service Team Lead will oversee and lead a team of customer service representatives, ensuring they adhere to established policies and procedures. This role involves managing day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and productive work environment within the team.Key...
-
Field Service Professional
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeAbout the RoleThe Field Service Professional will be responsible for visiting customer sites to install, maintain, commission, and repair power supply and related systems. This individual must have a strong background in electrical/electronic equipment repair and be able to communicate effectively with customers and internal teams. If you are a motivated and...
-
Customer Service Team Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASSnet Full timeBASSnet is a premier IT services and consulting company, serving the maritime industry with innovative solutions.About the RoleWe are currently seeking an experienced Support Lead to join our team. This is an exciting opportunity to lead our support function and work closely with our customers and stakeholders to deliver exceptional results.The successful...
-
Customer Service Team Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFN SDN BHD Full timeAbout UsGrowthFN SDN BHD is a dynamic company dedicated to delivering exceptional customer experiences. We are looking for a skilled Service Delivery Leader to join our team and drive success in our customer support division.Key ResponsibilitiesLead a team of customer support professionals to achieve outstanding results.Analyze and address customer feedback...
-
Team Lead, Customer Service
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Flippa Full timeEstablished in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated to offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery...
-
Team Lead
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeAbout UsTrip.com Group is a global leader in online travel services, committed to providing exceptional customer experiences across our platforms. Our company has grown significantly over the years, expanding into new markets and developing innovative products to cater to diverse customer needs.Job RoleAs a Team Leader, you will play a critical role in...
-
Senior Surveyor Team Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia RINA Piraeus Team Full timeThe Senior Surveyor Team Lead will oversee day-to-day operations within the Marine Office, ensuring that all activities are conducted efficiently and effectively. This role requires a balance of technical expertise, leadership, and operational management to ensure compliance with international maritime regulations and the achievement of quality, technical,...
-
Trading Customer Service Team Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Empire Full timeHytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future...
-
Team Lead, Customer Service
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full timeWho We Are:At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking...
-
Team Lead, Customer Service
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OKXhas Full timeWho We Are:At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking...
-
Technical Support Expert
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeJob SummaryAs a Technical Support Expert at Wohn-Service-Team, you will play a crucial role in providing technical support and services to our clients. This involves installing, maintaining, and repairing power solutions and related systems at customer sites. We are looking for a highly skilled professional with a passion for electrical/electronic equipment...
-
Power Solutions Technician
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeJob DescriptionWe are looking for a highly skilled Power Solutions Technician to provide technical support and services to our clients. As a key member of our team, you will be responsible for the installation, maintenance, and repair of power solutions and related systems. If you have a passion for working with electrical/electronic equipment and providing...
-
Customer Service Team Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full timeJob DescriptionAbout Zeal GroupWe are an award-winning FinTech organization offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer...
-
Electrical Equipment Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeJob OverviewAt Wohn-Service-Team, we are seeking a skilled Electrical Equipment Specialist to join our team. This is an exciting opportunity to work on various power solutions and related systems in a field service role. The ideal candidate will have sufficient relevant experience in repairing electrical/electronic equipment at the component level.Main...
-
Customer Support Team Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASSnet Full timeBASSnet OverviewWe are a leading provider of innovative solutions for the maritime industry.Our team is dedicated to delivering exceptional customer support and we are seeking a highly skilled Support Lead to join our team.The successful candidate will have experience in customer service and support, particularly in a team lead role or as a level 2...
-
Customer Experience Team Lead
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Flippa Full timeDelivering Exceptional Customer ExperiencesIn this critical role, you will be responsible for driving the delivery of exceptional customer experiences across our service portfolio. You will lead and develop a high-performing team of customer service professionals who share your passion for delivering outstanding results. Your expertise will ensure that we...
-
Financial Services Team Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Empire Full timeAt Hytech Empire, we are committed to delivering exceptional financial services. As a Financial Services Team Lead, you will play a crucial role in driving our mission forward.The ideal candidate will have experience in leading customer-facing teams and possess strong communication skills. They should be able to motivate and develop their team members to...
-
Lead Acquisition Manager
5 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeJob SummaryWe are seeking a highly skilled Inside Sales Representative to join our team in Kuala Lumpur. As an Inside Sales Specialist – Lead Generator, you will be responsible for qualifying potential leads and driving growth for Google's products and services.About UsCustomer Connect Malaysia Sdn Bhd is one of the top ASEAN Google Partners. We are...
-
Team Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Minacs Full timeJob OverviewThis role is responsible for supervising a team of call center associates, ensuring they meet performance expectations and deliver high-quality customer service.ResponsibilitiesSupervise and mentor team members, providing guidance and support to help them succeed.Monitor employee performance, identify areas for improvement, and develop plans to...
-
Team Lead for Service Delivery
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mühlbauer GmbH & Co. KG Full timeKey ResponsibilitiesThis position involves overseeing multiple local service hubs, managing teams, and ensuring efficient incident management and resolution. The ideal candidate will possess strong technical knowledge and leadership skills.Manage local service hubs and teams.Coordinate field service activities to ensure timely issue resolution.Provide...