Team Lead for Service Delivery
7 days ago
This position involves overseeing multiple local service hubs, managing teams, and ensuring efficient incident management and resolution. The ideal candidate will possess strong technical knowledge and leadership skills.
- Manage local service hubs and teams.
- Coordinate field service activities to ensure timely issue resolution.
- Provide technical consultation and support to customers.
- Lead direct customer support and relationship management.
- Collaborate with headquarters' support and engineering teams for customer satisfaction.
- Guide the field service team with technical expertise.
- Develop and coordinate training programs for the service team.
- Support service operations through regional travel when necessary.
- Implement monitoring and reporting systems for service management processes.
- Coordinate regional sub-contractors.
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